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Guru Technologies LLC

Guru

Composite Score
8.1 /10
CX Score
8.4 /10
Category
Guru
8.1 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

Feature Ratings

Average 86

Intranet

89

Mobile

88

Single Sign-On (SSO)

87

Employee Directory

86

Surveys and Polling

86

News Feeds, Alerts & Notifications

85

Instant Messaging

85

Emergency Notification

83

Rewards Recognition

80

Newsletter Creation

80

Application Integration

80

Vendor Capability Ratings

Average 84

Quality of Features

93

Ease of Implementation

88

Ease of Customization

85

Ease of Data Integration

85

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Business Value Created

82

Usability and Intuitiveness

82

Vendor Support

80

Guru Reviews

Sushmita S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Intuitive knowledge management platform

Likeliness to Recommend

7 /10

What differentiates Guru from other similar products?

What makes Guru special is its incredibly user-friendly browser extension and the way it surfaces information right where you need it. Unlike traditional wikis or documentation tools, Guru feels more like a helpful assistant than a clunky database. The knowledge verification system with card expiration dates is genius.

What is your favorite aspect of this product?

The best thing about Guru is how seamlessly it integrates into our daily workflow. The Chrome extension is a game-changer - being able to access and create knowledge cards without switching contexts makes people actually want to use it. The Slack integration and AI-suggested content are also super helpful for quick answers.

What do you dislike most about this product?

The pricing can get steep as you scale, especially for larger teams. The search functionality, while good, sometimes misses relevant content if the exact keywords aren't used.

What recommendations would you give to someone considering this product?

Establish clear ownership for different knowledge areas and use the verification system from day one. It's particularly great for customer support and sales teams.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Ravi B.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Oct 2024

Efficient knowledge management.

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru offers a uset friendly interface with advance collabroation tools and allowing teams to easily manage.

What is your favorite aspect of this product?

The semaless integration with other platforms and real time knowledge sharing make it incredibly efficient.

What do you dislike most about this product?

Pricing structure can feel a bit steep for smaller teamsm

What recommendations would you give to someone considering this product?

Yes. Guru is ideal for large teams needing organised knowledge sharing solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kaushik S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing Solution

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru differentiates itself from other knowledge management tools by focusing on real-time, in-workflow knowledge sharing and verification. It integrates seamlessly with commonly used apps like Slack, Teams, and browsers, enabling users to access and update information without leaving their current workflows. Guru’s unique “knowledge verification” system ensures content is always up-to-date by assigning subject matter experts to review and verify information regularly. This focus on trust and accessibility makes it stand out among competitors.

What is your favorite aspect of this product?

My favorite aspect of Guru is its knowledge verification system, which ensures information is reliable by involving subject matter experts. This, along with seamless integration with tools like Slack and Teams, enhances both trust and accessibility.

What do you dislike most about this product?

While Guru has many strengths, some users might find its reliance on subject matter experts for knowledge verification can slow down the process of updating content. Additionally, if users are not fully engaged with the tool or its workflows, they may struggle to maximize its benefits. Lastly, pricing and scalability could be concerns for smaller teams or organizations. What are your thoughts on its limitations?

What recommendations would you give to someone considering this product?

I recommend evaluating your team's workflow to ensure they can fully utilize Guru's integrations. Consider the importance of reliable information and whether your organization has the resources to maintain the knowledge verification system. Lastly, review the pricing structure to ensure it fits your budget and scalability needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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