What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Surveys and Polling
Intranet
Instant Messaging
News Feeds, Alerts & Notifications
Mobile
Employee Directory
Single Sign-On (SSO)
Newsletter Creation
Pulse Surveys
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Breadth of Features
Vendor Support
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Guru Reviews
Amanda D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Love Guru and think more organizations should use
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is more user-firndly
What is your favorite aspect of this product?
I love the ability to assign metadata
What do you dislike most about this product?
I wish it was easier to keep clean and organized
What recommendations would you give to someone considering this product?
Assign only managers as administrators
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lianna D.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Great knowledge base
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is a great knowledge source for internal communications. You can easily navigate through the different cards with filters and search options.
What is your favorite aspect of this product?
Easily navigable
What do you dislike most about this product?
Need to use more to understand the dislikes
What recommendations would you give to someone considering this product?
I would recommend this product if you’re looking for a knowledge base for all internal employees to reference
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Salome S.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Easy to use
Likeliness to Recommend
What differentiates Guru from other similar products?
Easy to use
What is your favorite aspect of this product?
Web design
What do you dislike most about this product?
Price is high
What recommendations would you give to someone considering this product?
It is very helpfull
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing