What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
Cataloging
API Integration
Rich Text Editor
Reporting and Analytics
Workflow and Approval Management
Version Control
Social Features
Bulk Actions
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
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Guru Reviews
Sumbul T.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2024
Fantastic product, easy and efficient
Likeliness to Recommend
What differentiates Guru from other similar products?
Ability to involve all levels of hierarchy in storing and retrieving knowledge.
What is your favorite aspect of this product?
Ease of creating Guru cards and their search.
What do you dislike most about this product?
Cataloging has to improve and the graphics.
What recommendations would you give to someone considering this product?
Go ahead with the product but do not employ it without a strategy.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Caring
Becky J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Easy to use, slick features!
Likeliness to Recommend
What differentiates Guru from other similar products?
Ease of use and flexibility to be integrated with front end experience.
What is your favorite aspect of this product?
Organization of content and the Assist features that aided in publishing content more efficiently!
What do you dislike most about this product?
Changes in analytics made it difficult to see active users of the product.
What recommendations would you give to someone considering this product?
Ask questions and allow Guru to help aid in the solutions Guru can help solve for you.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Scott B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service