What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGuru Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Guru.
88 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
Cataloging
API Integration
Rich Text Editor
Reporting and Analytics
Workflow and Approval Management
Version Control
Social Features
Bulk Actions
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews
Jane F.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jan 2024
The perfect solution for our knowledge base needs.
Likeliness to Recommend
What differentiates Guru from other similar products?
Ease of use for the employees
What is your favorite aspect of this product?
Ability to set up groups for different departments
What do you dislike most about this product?
Can't think of anything
What recommendations would you give to someone considering this product?
If you're highly organized and efficient, you may not want to hand control to those who are not. I've spent too many hours cleaning up irrelevant and duplicate cards.
Pros
- Reliable
- Enables Productivity
- Client's Interest First
- Transparent
Jeanne K.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Likeliness to Recommend
What differentiates Guru from other similar products?
I found the predictive capabilities to be a differentiator for KB tool. I also found it easy to use and manage.
What is your favorite aspect of this product?
I was interested in the predictive ability where you can associate rules for content surfacing based on the contents on web pages on your browser. It allowed us to share relevant internal guidance about competitors, our own products and industry capabilities.
What do you dislike most about this product?
I recall having some limitations with iser groups, but honestly it could have been an integration or master source (HRIS) issue.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Michael A.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2024
Fantastic product, receptive to feedback
Likeliness to Recommend
What differentiates Guru from other similar products?
the ease and accessibility of the prouduct. very simple to integrate for adoption.
What is your favorite aspect of this product?
the wide range of freedom to create content/guides.
What do you dislike most about this product?
the taxonomy can be difficult at times.
What recommendations would you give to someone considering this product?
come into the product with an open mind to workarounds. may not fit your needs 100%, but is a great product all around and meets business needs
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service