What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
Cataloging
API Integration
Rich Text Editor
Reporting and Analytics
Social Features
Workflow and Approval Management
Multi-Language Support
Version Control
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Vendor Support
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews
Julia B.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Best support and service I have ever received
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru's customer service team goes above and beyond to ensure the strategic implementation of Guru is successful. Guru's UX/UI experience is like any other when it comes to the knowledge management systems available. I love how Guru also is platform agnostic and allows me to search for knowledge anywhere and anytime.
What is your favorite aspect of this product?
The Knowledge Trigger feature and the AI feature of Guru are amazing. Knowledge triggers allow me to surface knowledge anytime a keyword appears on a page. The AI surfaces information to specialists instantly, rather than them manually searching for it.
What do you dislike most about this product?
I don't dislike anything about this product.
What recommendations would you give to someone considering this product?
I would recommend taking full advantage of the partnership you have with your CSM. This partnership elevates the product and assists in an easy migration of the tool. Change management of your department or organization will be a breeze if you use this partnership to its full extent.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Helps you get what you are looking for
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru integration just works and very easy to use.
What is your favorite aspect of this product?
It gets me what I am looking for, with related articles suggested to me if it doesn't have what I need
What do you dislike most about this product?
I need to log in to it all the time. But I guess it's because of our IT restrictions on our devices.
What recommendations would you give to someone considering this product?
If you are looking for easy access to internal articles for your end-users, this is the best tool to use. Most especially if you are using mostly web-based tools in the job.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sophia S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Great way to build out a knowledge base!
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru has many features that make it stand out from similar products. First of all, you can have Guru as a Chrome extension -- you can use this extension in any browser that you are in. This helps our teammates out tremendously as they do not have to be in a specific website to access a Guru card. Next, you can customize the card to fit your needs (videos, gifs, images, charts, linking other Guru cards, etc). The ease of use from an end user's perspective as well as an administrator's perspective help set Guru apart from similar products.
What is your favorite aspect of this product?
What I love about this products is the analytics; I can see which people have used Guru the most frequently, how many cards they have copied, which cards are the most view, what people are searching for without results (allows me to fill in that gap and create content), as well as what people are searching for that did have results. Another thing I love is that people can also comment directly on a card. This will notify me as an admin and I can make adjustments as I see fit.
What do you dislike most about this product?
One thing I am not a fan of on Guru is that I have to upload videos to YouTube in order to place them on a card. This slows down my productivity when creating.
What recommendations would you give to someone considering this product?
I would recommend using Guru as it is very user-friendly. You can do a lot of customization to the cards and organize in a way that makes sense to you and your team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
