What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
Cataloging
API Integration
Rich Text Editor
Reporting and Analytics
Workflow and Approval Management
Version Control
Social Features
Bulk Actions
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
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Guru Reviews
Jon W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great way to distribute knowledge
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is an amazing option for knowledge share and sales enablement. With remote work becoming a huge part of our sales team it has been an even more important option to share and make sure resources are readily and easily available. The display and usability is miles ahead of anyone else in the industry. Guru's ease of use and integrations are by far the best features and one of the other pieces that sets them apart.
What is your favorite aspect of this product?
The quick and easy access to all important sales information is my favorite. The quick search through keywords makes it so simple and fast to find documents.
What do you dislike most about this product?
I don't have anything I dislike about Guru at the present moment. It's been such a beneficial tool over the last 3-4 years.
What recommendations would you give to someone considering this product?
Focus on your important needs for a tool like this ours was knowledge share and speed. We got that. I don't think anyone does it better.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great tool but stay intentional & organized
Likeliness to Recommend
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Wyatt C.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
A bit pricey, but the value is more than worth it.
Likeliness to Recommend
What differentiates Guru from other similar products?
They are on the cutting edge of KM software. They're constantly innovating and updating their product to make things as automatic and intuitive as possible.
What is your favorite aspect of this product?
It allows anyone, from veteran to new hire, to pull the right answer in little to no time and get the correct result to the customer.
What do you dislike most about this product?
It tends to be a bit pricey; however, if you do an ROI you will find the value is there.
What recommendations would you give to someone considering this product?
Have many conversations with the sales and success teams. They have immeasurable knowledge and genuinely want to make your implementation a success.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing