This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Guru Logo
Guru Logo
Guru Technologies

Guru

Composite Score
7.8 /10
CX Score
8.1 /10
Category
Guru
7.8 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Guru won the following awards in the Knowledge Management category

Filter By

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative
0% Neutral
97% Positive

Pros

  • Reliable
  • Continually Improving Product
  • Generous Negotitation
  • Transparent

Feature Ratings

Average 83

Intelligent Search

87

Configurable Knowledge Repository

85

Cataloging

84

Social Features

84

Version Control

83

Rich Text Editor

83

Role-Based Access

82

Reporting and Analytics

82

API Integration

81

Multi-Language Support

81

Multiple File Type Support

79

Vendor Capability Ratings

Average 84

Business Value Created

88

Availability and Quality of Training

87

Ease of IT Administration

87

Ease of Implementation

86

Usability and Intuitiveness

84

Ease of Customization

83

Breadth of Features

83

Quality of Features

82

Product Strategy and Rate of Improvement

82

Vendor Support

80

Ease of Data Integration

78

Guru Reviews

Lindsay M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

A Deep Dive into Guru

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Its browsing extension makes it accessible at any time of need, which reduces the requirement for a separate platform for navigation. This real-time access gives us a lot of relevant knowledge when customers interact or during internal operations. Its main focus is collaboration among team members so that they can share content easily.

What is your favorite aspect of this product?

The infrastructure of the interface offers a clean and intuitive layout which are understandable for both learners and experts. We face negligible learning curves. This is one of the key differentiators among other knowledge management software. It does deep integration with other powerful software which allows us to have knowledge in the flow of work. This eliminates the requirement to switch between various platforms.

What do you dislike most about this product?

It has limited offline access. As it is a cloud-based software, which means it is limited in functioning when there is a lack of internet. This is a main concern for the team members working from backward areas and is lack of reliable internet.

What recommendations would you give to someone considering this product?

For better understanding, start with simple features to advanced ones to get yourself familiarized with the software. You can continue incorporating more unique features once you get comfortable with its functionality. By following these suggestions, you can fully leverage its potential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raguta S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The Ideal Knowledge Management Software

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

This product makes sales enablement easy and also handles knowledge management well making it unique and best for business use.

What is your favorite aspect of this product?

As knowledge management, Guru is the best I have used. It's effortless to tailor make Guru to meet business needs.

What do you dislike most about this product?

Well, it handled well enough and no dislikes.

What recommendations would you give to someone considering this product?

For effective business knowledge management, Guru has it all and I recommend it fully.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Laura J.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Revolutionizing Knowledge Management with Guru

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Guru prioritizes in-workflow delivery, AI-driven suggestions, proactive content verification, and many other important tasks. It emphasizes relevant content with verified sources thus making itself trustworthy among its competitors. It organizes content in the form of a “card” making it easy for us to search, categorize, and tag.

What is your favorite aspect of this product?

There are many features that contribute to making it a great choice to enhance productivity, real-time collaboration, and overall proficiency of the business. I really like its way of tracking content that is being used and facilitates us with insight view. Also, its browser extensions help you to access its knowledge at whatever time you need. AI-powered suggestions are relevant and are based on the behavior of the customers.

What do you dislike most about this product?

There are a few disturbances that should be considered at the right time to maintain its value. For example, over-reliance on AI-driven suggestions. No doubt AI-driven data is beneficial but it cannot be accurate and contextually at all times.

What recommendations would you give to someone considering this product?

Guru thrives on the latest, accurate, and well-organized data. It is recommended to have such a setup that continuously does a curation of data and keeps it updated. For this, assign an expert who can maintain relevant content and sources.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

Most Popular Guru Comparisons