What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Generous Negotitation
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Cataloging
Social Features
Version Control
Rich Text Editor
Role-Based Access
Reporting and Analytics
API Integration
Multi-Language Support
Multiple File Type Support
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
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Guru Reviews
Lindsay M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
A Deep Dive into Guru
Likeliness to Recommend
What differentiates Guru from other similar products?
Its browsing extension makes it accessible at any time of need, which reduces the requirement for a separate platform for navigation. This real-time access gives us a lot of relevant knowledge when customers interact or during internal operations. Its main focus is collaboration among team members so that they can share content easily.
What is your favorite aspect of this product?
The infrastructure of the interface offers a clean and intuitive layout which are understandable for both learners and experts. We face negligible learning curves. This is one of the key differentiators among other knowledge management software. It does deep integration with other powerful software which allows us to have knowledge in the flow of work. This eliminates the requirement to switch between various platforms.
What do you dislike most about this product?
It has limited offline access. As it is a cloud-based software, which means it is limited in functioning when there is a lack of internet. This is a main concern for the team members working from backward areas and is lack of reliable internet.
What recommendations would you give to someone considering this product?
For better understanding, start with simple features to advanced ones to get yourself familiarized with the software. You can continue incorporating more unique features once you get comfortable with its functionality. By following these suggestions, you can fully leverage its potential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Raguta S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
The Ideal Knowledge Management Software
Likeliness to Recommend
What differentiates Guru from other similar products?
This product makes sales enablement easy and also handles knowledge management well making it unique and best for business use.
What is your favorite aspect of this product?
As knowledge management, Guru is the best I have used. It's effortless to tailor make Guru to meet business needs.
What do you dislike most about this product?
Well, it handled well enough and no dislikes.
What recommendations would you give to someone considering this product?
For effective business knowledge management, Guru has it all and I recommend it fully.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Laura J.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Revolutionizing Knowledge Management with Guru
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru prioritizes in-workflow delivery, AI-driven suggestions, proactive content verification, and many other important tasks. It emphasizes relevant content with verified sources thus making itself trustworthy among its competitors. It organizes content in the form of a “card” making it easy for us to search, categorize, and tag.
What is your favorite aspect of this product?
There are many features that contribute to making it a great choice to enhance productivity, real-time collaboration, and overall proficiency of the business. I really like its way of tracking content that is being used and facilitates us with insight view. Also, its browser extensions help you to access its knowledge at whatever time you need. AI-powered suggestions are relevant and are based on the behavior of the customers.
What do you dislike most about this product?
There are a few disturbances that should be considered at the right time to maintain its value. For example, over-reliance on AI-driven suggestions. No doubt AI-driven data is beneficial but it cannot be accurate and contextually at all times.
What recommendations would you give to someone considering this product?
Guru thrives on the latest, accurate, and well-organized data. It is recommended to have such a setup that continuously does a curation of data and keeps it updated. For this, assign an expert who can maintain relevant content and sources.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service