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Clari

Groove

Composite Score

7.8 /10

CX Score

8.1 /10

28 Reviews Write a Review

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative

10% Neutral

87% Positive

Pros

Helps Innovate
Efficient Service
Effective Service
Saves Time

Feature Ratings

Average 84

E-Mail Integration

Pipeline Management

CRM Integration

Call Management

E-Mail Campaign Management

Dialer Integration

Sales Analytics

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Also Featured in...

Sales Analytics

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Groove Reviews

Amy V.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Reduces communication efforts drastically

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove feels more like an all-in-one tool that integrates seamlessly with our existing products

What is your favorite aspect of this product?

The email workflow feature

What do you dislike most about this product?

Had to reconnect the Groove integration when it wasn’t working. Besides that, no issues.

What recommendations would you give to someone considering this product?

Have someone walk you through the integration steps. Take time to explore all options for email flows.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Susan W.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Can’t work without it!

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

Analytics

What is your favorite aspect of this product?

Analytics

What do you dislike most about this product?

Nothing

What recommendations would you give to someone considering this product?

Just give it a try, You’ll wonder how you worked without it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mercedes M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Amazing Customer Service and easy to use

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

Customer service, they use real people to answer questions, so you actually get the right answer. Also that its easy to understand how to use it and the system have flexibility.

What is your favorite aspect of this product?

The analytics for the flows and templates

What do you dislike most about this product?

the omnidialer.

What recommendations would you give to someone considering this product?

Groove give you training and they take the time to understand your business, so just go for it, use it and you will see the results

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Groove

What is Groove?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Groove Ratings

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Groove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Analytics

Groove Reviews

Amy V.

Reduces communication efforts drastically

Likeliness to Recommend

Pros

Susan W.

Can’t work without it!

Likeliness to Recommend

Pros

Mercedes M.

Amazing Customer Service and easy to use

Likeliness to Recommend

Pros

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Title

Feature Ratings

E-Mail Integration

Pipeline Management

CRM Integration

Call Management

E-Mail Campaign Management

Dialer Integration

Sales Analytics

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration