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Google

Google Voice

Composite Score

8.9 /10

CX Score

9.2 /10

122 Reviews Write a Review

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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We're here to help you with understanding our reports and the data inside to help you make decisions.

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Saves Time
Trustworthy

Feature Ratings

Average 84

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Speech Access and Personal Assistant

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

Joe C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Call center

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It's potential to transcribed audio to Text makes it differ from others.

What is your favorite aspect of this product?

Google voice Operates well for international communication.

What recommendations would you give to someone considering this product?

It's cost effective and charges low per call.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sony l.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Relatively affordable than other Voice tool

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Provision of prepaid numbers to use the Google Voice is more faster in minutes and the numbers connected to making calls there and then with not review or other hidden processes, the whole Google voice setup is straightforward

What is your favorite aspect of this product?

Ease of use and breadth of features. Google voice is easier to use and does not require any technician to set it up and is having more good features like call forwarding, automating and Call routing

What do you dislike most about this product?

I have not seen any serious technical issue with Google voice, though it woud be more better if they add more numbers for other countries where by now they are too limited to few countries on number issuance

What recommendations would you give to someone considering this product?

Google voice is more easier and affordable and I would afford the solution

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Yadav M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

"calls directly from the web browser."

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

is a browser-based utility that allows you to make and receive calls without the need for any hardware or software.

What is your favorite aspect of this product?

Google Voice provides crystal-clear audio throughout calls and doesn't cut out, in contrast to rival calling apps. For both personal and commercial use, the price is reasonable.

What do you dislike most about this product?

Because it is not accessible for purchase in every country, its use is severely restricted in the majority of them.

What recommendations would you give to someone considering this product?

For improved and more efficient communication, I believe everyone should release this at once.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Google Voice Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Joe C.

Call center

Likeliness to Recommend

Pros

Sony l.

Relatively affordable than other Voice tool

Likeliness to Recommend

Pros

Yadav M.

"calls directly from the web browser."

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Speech Access and Personal Assistant

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement