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Google

Google Voice

Composite Score

9.0 /10

CX Score

9.2 /10

128 Reviews Write a Review

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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We're here to help you with understanding our reports and the data inside to help you make decisions.

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Saves Time
Trustworthy

Feature Ratings

Average 84

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Centralized Management Portal

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

KHIM L.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Google Voice is deeply integrated with the broader Google Workspace (formerly G Suite) suite, including Gmail, Google Calendar, and Google Meet.

What is your favorite aspect of this product?

One of my favorite aspects of Google Voice is its seamless integration with the broader Google ecosystem, particularly with Gmail, Google Calendar, and Google Workspace. This tight integration makes it incredibly convenient for users who are already using other Google services.

What do you dislike most about this product?

One of the main drawbacks of Google Voice is its limited customer support options, especially for users on the free plan. If you're facing issues with your account, voicemail, or other features, the support channels can feel quite restricted.

What recommendations would you give to someone considering this product?

Use it if you're already using Google services, If you’re deeply integrated into the Google ecosystem (Gmail, Google Calendar, Google Meet, etc.), Google Voice is an excellent choice. The seamless integration across platforms helps you manage your communications without needing to jump between apps.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

ATUL S.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fabulous Product

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Web and mobile applications both are availiable. You can easily send text messages. Cost-friendly application. Easy to make international calls.

What is your favorite aspect of this product?

Easily availiable call numbers and free calls within the country make this product more useable.

What do you dislike most about this product?

Does not support advanced business features that are actually needed for business purposes.

What recommendations would you give to someone considering this product?

Best use for small business organizations. Choosethe phone number as per your choice.

Pros

Effective Service
Inspires Innovation
Acts with Integrity
Generous Negotitation

Joe C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Call center

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It's potential to transcribed audio to Text makes it differ from others.

What is your favorite aspect of this product?

Google voice Operates well for international communication.

What recommendations would you give to someone considering this product?

It's cost effective and charges low per call.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Google Voice Ratings

91 Likeliness to Recommend

2 Since last award

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

KHIM L.

Fantastic product!

Likeliness to Recommend

Pros

ATUL S.

Fabulous Product

Likeliness to Recommend

Pros

Joe C.

Call center

Likeliness to Recommend

Pros

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Feature Ratings

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Centralized Management Portal

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement