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Google

Google Vault

Composite Score

8.8 /10

CX Score

9.1 /10

193 Reviews Write a Review

What is Google Vault?

Manage, retain, search and export your organization’s email and on-the-record chats.

Company Details

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Awards & Recognition

Google Vault won the following awards in the Data Archiving category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Vault?

2% Negative

6% Neutral

92% Positive

Pros

Helps Innovate
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Storage Optimization

Data Compression

Data Encryption

Long Term Data Retention

Data Format Native Generic

External Storage Connectivity

Platform Support

Data Deletion Control and Space Gain

Multiple Format Support

Restore to Current Format

Granularity

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Google Vault Reviews

Kelli J.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Features are outstanding

Likeliness to Recommend

7 /10

What differentiates Google Vault from other similar products?

The retrieval of important information

What is your favorite aspect of this product?

The quick and easy info on account

What do you dislike most about this product?

The graphics are needing upsate

What recommendations would you give to someone considering this product?

It’s easy to follow

Pros

Performance Enhancing
Caring
Client's Interest First
Friendly Negotiation

Justin C.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Simple product that just works

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

It's a fast cloud product

What is your favorite aspect of this product?

How simple it is

What do you dislike most about this product?

Sometimes the length of time to export search results

What recommendations would you give to someone considering this product?

If you have Gmail you should use this product.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Geoffrey G.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Another Fantastic Google Product!

Likeliness to Recommend

10 /10

What differentiates Google Vault from other similar products?

Google Vault is best at protecting and archiving particular Google products data. In my software experience, it's usually best to use the vendor's soltion to protect or manipulate data. It's the best for retaining Gmail and other frequently generated Google product data.

What is your favorite aspect of this product?

My favorite aspect is that its right included in Gsuite which makes it easy to find, very reliable and easy to use. It's very straightforward to pick and choose what data to reain.

What do you dislike most about this product?

Other than the Enterprise Essentials tier of GSuite not having full access to the capabilities of Vault theres nothing to dislike about this product.

What recommendations would you give to someone considering this product?

I definitely recommend really checking out and test-driving the features and benefits of using built-in Google Vault before considering some outside vendor's solution. Give it a fair shake in a non-production test bed environment to get a real idea of how will it will work protecting your live GSuite data.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Cons

Charges for Enhancements

How We Deliver

Google Vault

What is Google Vault?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Vault Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Vault?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Optimization 'Storage optimization, unlike std. backup & restore, is for long term data storage, organizing it to find & restore information easily

Data Compression Allows for more data to be stored on media. Data compression can potentially slow down access times to the data

Data Encryption Protects your data from those who have physical access to storage media (including secure storage provider), and ensures data has only authorized access

Long Term Data Retention The software should have fault tolerant abilities in order to recover from minor data corruptions. Depends largely on the media (such as tapes)

Data Format Native Generic Offers multiple options from native proprietary format to industry-standard generic format to restore or import onto any target system

External Storage Connectivity Data archiving usually stores data on external, removable media that is optimized for long-term storage, at an offsite location.

Platform Support Does the data archive system provide the hardware platform support that the organization needs.

Data Deletion Control and Space Gain The ability to reclaim valuable hard drive space freed due to the data archiving process based on the software’s successful confirmation & verification

Multiple Format Support Ability to support multiple media formats, including tape, WORM drives, optical media, etc. Also, proliferation of cloud and support cloud storage.

Restore to Current Format Ability to restore to whichever “current” format the organization has in place at the time of archive data restoration

Granularity 'The granular storage of data, such that it can be searched and recovered in an expedient manner.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Vault Reviews

Kelli J.

Features are outstanding

Likeliness to Recommend

Pros

Justin C.

Simple product that just works

Likeliness to Recommend

Pros

Geoffrey G.

Another Fantastic Google Product!

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Storage Optimization

Data Compression

Data Encryption

Long Term Data Retention

Data Format Native Generic

External Storage Connectivity

Platform Support

Data Deletion Control and Space Gain

Multiple Format Support

Restore to Current Format

Granularity

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support