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Google Vault Logo Award Winner Product Badge
Google Vault Logo Award Winner Product Badge
Google

Google Vault

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Vault
8.8 /10

What is Google Vault?

Manage, retain, search and export your organization’s email and on-the-record chats.

Company Details


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Awards & Recognition

Google Vault won the following awards in the Data Archiving category

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Google Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Vault?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Helps Innovate
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 83

Storage Optimization

86

Data Encryption

86

Data Compression

86

Long Term Data Retention

84

External Storage Connectivity

84

Data Format Native Generic

84

Platform Support

83

Data Deletion Control and Space Gain

82

Multiple Format Support

82

Restore to Current Format

81

Granularity

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Ease of Data Integration

84

Ease of IT Administration

83

Breadth of Features

83

Business Value Created

82

Usability and Intuitiveness

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

78

Google Vault Reviews

Glenn S.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Works for our requirements but could improve

Likeliness to Recommend

8 /10

What differentiates Google Vault from other similar products?

Better search features and if you are using GSuite, use Vault.

What is your favorite aspect of this product?

Easy to use and great email retention features

What do you dislike most about this product?

eDiscovery could be better as well as a more in-depth knowledge base.

What recommendations would you give to someone considering this product?

Make sure you have the requirements in place to implement.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Caring
  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Super easy to implement, but adds up!

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Kelli J.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2020

Features are outstanding

Likeliness to Recommend

7 /10

What differentiates Google Vault from other similar products?

The retrieval of important information

What is your favorite aspect of this product?

The quick and easy info on account

What do you dislike most about this product?

The graphics are needing upsate

What recommendations would you give to someone considering this product?

It’s easy to follow

Pros

  • Performance Enhancing
  • Caring
  • Client's Interest First
  • Friendly Negotiation

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