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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Livia T.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Always an easy choice for me.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I think the fact that a lot of the audience I target with my surveys are already familiar with using Google Forms, is what differentiates this software from similar survey software. Public familiarity with Google Forms has resulted in faster survey completion rates and a high survey engagement for surveys I have created , utilizing Google Forms.

What is your favorite aspect of this product?

Conditional logic are a key part of most surveys , as they make surveys more accurate and fluid. In the case of Google Forms, introducing basic conditional logic to my surveys is straight-forward , involving me selecting checkboxes without needing to write a single line of code.

What do you dislike most about this product?

Sharing limitations are always a concern for me, because asides from web-links to my forms, Google forms has no provision for sharing forms using QR code or even offline.

What recommendations would you give to someone considering this product?

It is easy to setup surveys with Google Forms , free in most cases and because it is web-based, it can be accessed by respondents across different platforms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Samson I.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy and Free Tool for Surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Unlike other survey apps, Google Forms is free and integrates with Google Sheets.

What is your favorite aspect of this product?

Forms are simple to create, share, and collect responses.

What do you dislike most about this product?

Design customization and depth are restricted compared to commercial items.

What recommendations would you give to someone considering this product?

Survey and form tool Google Forms is free and simple.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

Cons

  • Less Caring

Derrick K.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use and also it's free way to do survey

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

It is free and readily available

What is your favorite aspect of this product?

customize the survey in a way you want

What do you dislike most about this product?

lack of security

What recommendations would you give to someone considering this product?

None at the moment but a great product

Pros

  • Saves Time
  • Client's Interest First
  • Over Delivered
  • Continually Improving Product

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