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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Vaishnavi M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Best products

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Simple and light weight

What is your favorite aspect of this product?

You use often

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Best confirmation

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ataaullah J.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Great simple yet intuitive product

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google forms can be used easily by everyone in and outside the company

What is your favorite aspect of this product?

The ease of use is a time saver

What do you dislike most about this product?

Basic functionalities

What recommendations would you give to someone considering this product?

It is a great product to consider if you are on a budget

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Vaibhav M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Free to use and accepts more responses

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The tool is easy to use and does not require any subscription to use this tool. Also, Google forms are secure to use where every response and surveys can only be accessed with a password and with admin access

What is your favorite aspect of this product?

I like the integration of this tool with other tools like Live chat tool where we are able to send automatic survey collection link when the chat is closed this is saving me time sending survey link to clients.

What do you dislike most about this product?

I have not seen any issue with the tool and I am very happy with every feature of the tool, However, it is hard to create export visual and graphical data from Google forms

What recommendations would you give to someone considering this product?

Yes, I would recommend this tool reason that it is free to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

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