This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Forms won the following awards in the Online Forms category

Filter By

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
93%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Frank R. C.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to collect information from several people

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

This product can easily create a questionnaire form. It is helpful because it is easy to make and can specify entries in various formats. Moreover, data manipulation is easy since the collected data can be converted into a spreadsheet with a single click. In addition to questionnaires, it is also effective when collecting information from various staff members in the workplace (email addresses, phone numbers, etc.).

What is your favorite aspect of this product?

It is the most robust web form you can create right out of the box, from queries to questionnaires. It is easy to use, so once you get used to it, you can make the forms you need in minutes. Until now, when preparing a web form, it was necessary to prepare a page on the home page. It was costly and time-consuming, but using Google Forms is helpful because you can prepare forms quickly and free of charge. Compared to other form tools, it is easier to summarize the summary results. Since it is also possible to conduct anonymous surveys, it is used for surveys on recruitment and review of company regulations.

What do you dislike most about this product?

I don't see many weaknesses, but if I had to say so, I would like you to consider that there is no dedicated app on your smartphone, and you can only operate it from a browser.

What recommendations would you give to someone considering this product?

Using Google Forms has significantly reduced the time and costs of collecting data from customers and employees. In particular, the time to create and transcribe questionnaires completed on paper has been shortened. It is used to develop questionnaires for internal and external use. Compared to paper questionnaires up to that time, counting and analysis were saved, reducing man-hours. Anonymous questionnaires also increase the response rate and allow employees to hear their true feelings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samantha H.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Incredibly Easy to Use!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google forms are the best option because it has all of the features and information you need while also being simplistic in its function. I really appreciate the user-friendliness and design of the whole platform. Makes sending our surveys so easy!

What is your favorite aspect of this product?

My favorite aspect is the ability to look at everyone's results from the survey all in one place on the platform. I also really like that you can shorten the survey URL when sending it out to get responses!

What do you dislike most about this product?

I have found that the customization and design of this platform can be very limiting. I've been able to still use it effectively, but it would be nice to have the option of making more personalized changes.

What recommendations would you give to someone considering this product?

I would recommend using it often! I've found that getting the whole team's feedback, even with small decisions can make such a difference!

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Helps Innovate

Kathy J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Google Forms Is Affordable to Use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Creating eForms using Google Forms is an easy task, making it a better tool than other similar products. Google Forms has incredible features that are easy to understand.

What is your favorite aspect of this product?

I like the ease of use of Google Forms when it comes to creating eForms. Google Forms is affordable to use when it comes creating eForms and online surveys.

What do you dislike most about this product?

Google Forms is affordable to use and flawless. I do not experience challenges when using Google Forms.

What recommendations would you give to someone considering this product?

I highly recommend Google Forms. Google Forms is so easy to use and affordable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Forms Comparisons