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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Gabrielle C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

It is very effective for marketing and engaging clients.

What is your favorite aspect of this product?

It gives us clear data on the number of clients who visits our website.

What do you dislike most about this product?

The functionality is always good.

What recommendations would you give to someone considering this product?

I recommend this great tool to any organization for website and client management.

Pros

  • Enables Productivity
  • Caring
  • Saves Time
  • Fair

Marilla R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Perfect accounting of the web service.

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

One of the things that greatly differentiates Google Analytics compared to other web traffic analysis platforms, is that Google Analytics is capable of creating graphs and automatic reports of all the information obtained in relation to the traffic obtained, unlike platforms such as Zoho Analytics, which only reflects the figures obtained in clicks, sales and visits, but does not create graphs or automatic reports that help the analysis of the information obtained from web traffic. This functionality of Google Analytics saves me a lot of time, since I do not have to perform the web traffic analysis process manually.

What is your favorite aspect of this product?

One of the things that I like the most about Google Analytics, is the accounting of clicks, and the entry of customers in the ads on the web, I consider that Google Analytics accounts for all this very well, and helps to obtain more organic web traffic. There are other platforms that do not count these clicks very well within the web page. Another thing that I love is that it has a perfect flow of behavior, which is capable of monitoring all the activity of the client or user within the web, in order to know what content was the one that most interested the user.

What do you dislike most about this product?

The only negative factor that for me exists in Google Analytics, is that the platform does not give me the possibility of reprocessing the information, this forces me to be very careful with any movement that I make within the web, when creating filters of web segmentation or when editing customer profile information, in short, the editing processes of the web administration are irreversible. It would be fantastic to be able to correct any type of errors within the web administration, this would help me to have a less frustrating job, which does not force me not to make mistakes within the editing process in the web segmentation.

What recommendations would you give to someone considering this product?

I consider Google Analytics to be a really great platform, it has no negative functionalities, its web monitoring process is really fantastic, and it would be a perfect platform for any company that needs to closely monitor web behavior and customer interaction. . Google Analytics works in real time, which helps that the data can be collected in less time and later, can be analyzed in a matter of seconds. Google Analytics counts visits, clicks and sales very well, therefore, having exact information about web behavior will be very simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rachel W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

It is able to measure what people are looking for.

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Through Google Analytics you can understand in more detail the behavior of users within a website, this allows you to see changes and helps a lot to follow trends, it improves many aspects that helps business growth. Google Analytics much simpler to use compared to other analysis software. The data obtained from the traffic is done in real time, others have to wait a time for completion to be able to receive the complete data. It is more effective to be able to apply the marketing correctly and to determine that it works or not.

What is your favorite aspect of this product?

I can know the keywords or phrases that most people are searching, so I can facilitate improving marketing according to what consumers are looking for. It is very easy to measure performance after applying those keywords, see if there was a progress or not after making changes. I can see the user type when I track the web sites in real time and I can also measure the traffic according to their location. With this platform I can also know the bounce rate of a session being able to know if the written content had a great impact or not as well as I can measure the duration of the session.

What do you dislike most about this product?

I can only say that it can be a bit overwhelming to get used to Google Analytics on your own, so you have to take courses or practice in order to use its tools correctly. You could say that it has a very long learning curve, but it is not an impediment to not using Google Analytics.

What recommendations would you give to someone considering this product?

I recommend Google Analytics since they are completely immersed in marketing thanks to the fact that it allows you to see clearly what people are looking for, this gives the ability to improve the content and also see if something works or not. Before starting with Google Analytics, I would recommend taking a short course to understand its functions in order to take advantage of this platform and not just scratch the surface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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