What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Gong Reviews
Michael W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
a tool that helps to drive sales faster
Likeliness to Recommend
What differentiates Gong from other similar products?
ease of use and the analytics
What is your favorite aspect of this product?
the integration with our crm/erp
What do you dislike most about this product?
nothing that I'd change
What recommendations would you give to someone considering this product?
it works best if fully integrated in your sales process. good for training new hires, great for sharing engagements with the larger team!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Nick B.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
No idea how much I needed this tool to succeed
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has a very intuitive interface that allows you to easily figure things out, without a whole lot of training. It's one of those products that I continuously come back to in order to be the best version of my professional self I can be. It helps my customers have a better experience.
What is your favorite aspect of this product?
I love the audio transcription. It's absolutely incredible and allows me to quickly search for things that I said. Whenever I say things like "Great! I'm going to send you..." it easily allows me to search and recap the things I promised to send. It's a procrastinator's DREAM tool.
What do you dislike most about this product?
The only thing I don't like is that the audio transcription can SOMETIMES be a bit off, but that's mostly due to Zoom, internet connections, and SaaS companies having fun names that aren't in the dictionary.
What recommendations would you give to someone considering this product?
Don't even bother looking at competitors. Gong is the only thing you'll need. They have it all figured out, and the tool will allow you to be a better professional, and allow you to give your clients and prospects the customer experience they deserve.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jenna M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Gong is a great product! Very happy with it :)
Likeliness to Recommend
What differentiates Gong from other similar products?
I really haven't seen anything like Gong! This is the first time I have used a call recording tool, and I do not have any complaints.
What is your favorite aspect of this product?
I love that it provides action items after my calls. It's also been really helpful as I've only been with the company for a few months. We have a whole library of calls, or I can easily search a specific call if I'm looking to listen to a peer's call to learn how to run the conversation.
What do you dislike most about this product?
The only thing I've noticed is that the audio transcript is not always 100% accurate, but it is clear enough that I can gather any insights I need from it.
What recommendations would you give to someone considering this product?
I would definitely recommend taking advantage of the tool as much as possible! It's been so valuable to me so far, and I would highly recommend a tool like Gong.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
