Gong Customer Reviews 2024 | SoftwareReviews

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.

99 Likeliness to Recommend

93 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Scenario Analysis

89

Predictive Sales Forecasting

88

Collaboration

87

Dashboard

87

Visual Pipeline Monitoring

87

Data Ingestion and Interoperability

87

Artificial Intelligence-Based Insights

86

Territory Analytics and Management

85

Predictive Time-Series Reporting & Analytics

84

Pipeline Planning

84

Intelligent Alerts and Notifications

84

Vendor Capability Ratings

Average 88

Ease of IT Administration

92

Quality of Features

92

Ease of Implementation

90

Breadth of Features

90

Business Value Created

90

Ease of Data Integration

88

Vendor Support

88

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Ease of Customization

81

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Gong Reviews

Elvis C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

To examine and improve sales procedures.

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

It provides thorough insights to assist sales teams refine their strategy and approach. facilitates the discovery of patterns and trends in consumer interactions, enabling well-informed strategic modifications.

What is your favorite aspect of this product?

Like Gong, I can record and analyze sales calls and other interactions, providing insight into sales reps' performance. Conversations can be turned into text by me, enabling keyword, topic, and pattern analysis and search.

What do you dislike most about this product?

The quality of the data and recordings has a major impact on how accurate the analysis is.

What recommendations would you give to someone considering this product?

By offering specific examples and data-driven feedback, Gong, in my opinion, makes it simple to train new representatives.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amber F.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

I can't imagine working without Gong!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong is unique in its features, approach, flexibility, and usability. It combines everything I look for into one platform, unlike others that require add-ons or third party integrations to get everything.

What is your favorite aspect of this product?

The ability to search, sort, review, catalog, and tag calls and set followups and reminders. GONE are the days of frantically slacking myself notes or trying to jot them down without looking distracted on camera!

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

It's the name in this space for a reason. Like Salesforce to CRMs.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Shantel R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

GONG has made me 300x better at my role. MUST HAVE

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong is a game changer. The ease of usage and seamless integration into my cur4rent workflow make it my favorite tool of all time.

What is your favorite aspect of this product?

I used to hate having my calls recorded, now I am SICK if Gong doesn't join. I am ale to send immediate actionable email follow up after EACH call and that is a game changer as it used t take me forever to draft follow up messages!

What do you dislike most about this product?

I wish my organization would purchase additional Gong features! We are unable to upload calls which is annoying, and we are also unable to sync our emails

What recommendations would you give to someone considering this product?

GET THIS NOW! You will NOT be disappointed!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Gong

What is Gong?

Company Details

Need Assistance?

Gong Ratings

99 Likeliness to Recommend

93 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Coaching

Sales Engagement Platforms

Gong Reviews

Elvis C.

To examine and improve sales procedures.

Likeliness to Recommend

Pros

Amber F.

I can't imagine working without Gong!

Likeliness to Recommend

Pros

Shantel R.

GONG has made me 300x better at my role. MUST HAVE

Likeliness to Recommend

Pros

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Title

Feature Ratings

Scenario Analysis

Predictive Sales Forecasting

Collaboration

Dashboard

Visual Pipeline Monitoring

Data Ingestion and Interoperability

Artificial Intelligence-Based Insights

Territory Analytics and Management

Predictive Time-Series Reporting & Analytics

Pipeline Planning

Intelligent Alerts and Notifications

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization