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Gong.io Inc.

Gong

Composite Score

8.4 /10

CX Score

8.4 /10

18 Reviews Write a Review

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Sales Analytics category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

98 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Trustworthy
Unique Features
Effective Service

Feature Ratings

Average 85

Scenario Analysis

Dashboard

Visual Pipeline Monitoring

Predictive Sales Forecasting

Data Ingestion and Interoperability

Artificial Intelligence-Based Insights

Collaboration

Territory Analytics and Management

Predictive Time-Series Reporting & Analytics

Pipeline Planning

Intelligent Alerts and Notifications

Vendor Capability Ratings

Average 87

Breadth of Features

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Implementation

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

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Conversation Intelligence

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Gong Reviews

Jorge A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Interactions with customers they improve.

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Increases productivity by offering possibilities for continuous learning and processed information. To train sales teams, call the library.

What is your favorite aspect of this product?

Gong I like it, I can interact with CRM so calls can connect to business results. For transcription of conversations and performance evaluations.

What do you dislike most about this product?

Gong is pricey, has an English-only interface, and its Spanish transcriptions might not be precise.

What recommendations would you give to someone considering this product?

I suggest Gong to record, transcribe, analyze calls and video conferences, it allows you to detect profitable trends. It also optimizes contact management through interaction with systems such as CRM, offering important indicators that support data-driven decision making.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kyle B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Very powerful software, but can a bit overwhelming

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Very strong AI functionality. Strong integrations. Great alerts, but for an SMB sales team those alerts can be a bit overwhelming/overkill.

What is your favorite aspect of this product?

The AI functionality recommendations after each call.

What do you dislike most about this product?

Can be a bit difficult to utilize all of the tools. Would be nice if it could send out recordings to meeting attendies automatically. Would be nice if it could replace outreach all together.

What recommendations would you give to someone considering this product?

Incredible product, but might be a bit too much for a small high volume SMB sales team.

Pros

Unique Features
Reliable
Trustworthy
Effective Service

Cons

Vendor's Interest First

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Essential tool for sales insights and action

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Gong Ratings

98 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Coaching

Gong Reviews

Jorge A.

Interactions with customers they improve.

Likeliness to Recommend

Pros

Kyle B.

Very powerful software, but can a bit overwhelming

Likeliness to Recommend

Pros

Cons

Essential tool for sales insights and action

Likeliness to Recommend

Pros

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Title

1
Since last award

1
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1
Since last award

Feature Ratings

Scenario Analysis

Dashboard

Visual Pipeline Monitoring

Predictive Sales Forecasting

Data Ingestion and Interoperability

Artificial Intelligence-Based Insights

Collaboration

Territory Analytics and Management

Predictive Time-Series Reporting & Analytics

Pipeline Planning

Intelligent Alerts and Notifications

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Implementation

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization