What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
Elvis C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
To examine and improve sales procedures.
Likeliness to Recommend
What differentiates Gong from other similar products?
It provides thorough insights to assist sales teams refine their strategy and approach. facilitates the discovery of patterns and trends in consumer interactions, enabling well-informed strategic modifications.
What is your favorite aspect of this product?
Like Gong, I can record and analyze sales calls and other interactions, providing insight into sales reps' performance. Conversations can be turned into text by me, enabling keyword, topic, and pattern analysis and search.
What do you dislike most about this product?
The quality of the data and recordings has a major impact on how accurate the analysis is.
What recommendations would you give to someone considering this product?
By offering specific examples and data-driven feedback, Gong, in my opinion, makes it simple to train new representatives.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amber F.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
I can't imagine working without Gong!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is unique in its features, approach, flexibility, and usability. It combines everything I look for into one platform, unlike others that require add-ons or third party integrations to get everything.
What is your favorite aspect of this product?
The ability to search, sort, review, catalog, and tag calls and set followups and reminders. GONE are the days of frantically slacking myself notes or trying to jot them down without looking distracted on camera!
What do you dislike most about this product?
Nothing at all.
What recommendations would you give to someone considering this product?
It's the name in this space for a reason. Like Salesforce to CRMs.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Shantel R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
GONG has made me 300x better at my role. MUST HAVE
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is a game changer. The ease of usage and seamless integration into my cur4rent workflow make it my favorite tool of all time.
What is your favorite aspect of this product?
I used to hate having my calls recorded, now I am SICK if Gong doesn't join. I am ale to send immediate actionable email follow up after EACH call and that is a game changer as it used t take me forever to draft follow up messages!
What do you dislike most about this product?
I wish my organization would purchase additional Gong features! We are unable to upload calls which is annoying, and we are also unable to sync our emails
What recommendations would you give to someone considering this product?
GET THIS NOW! You will NOT be disappointed!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
