Gong

What differentiates Gong from other similar products?

Its best and unique part is that Gong leaves us alone to complete our work and they don't demand a lot of money to buy its excellent subscription! We can precisely document all requests and benefits thanks to its numerous features, including call transcription to texts and ongoing call log updates.

What is your favorite aspect of this product?

Gong has its own unique transcription software that we discovered when we evaluated and compared the program against Google. We especially appreciate how fun it is to use Gong entirely and particularly its video playback feature. They have limitless amazing options including the ability to decrease the video view to the bottom right of the screen. Aside from this, its interface is also one of its best features.

What do you dislike most about this product?

What gives me an unappealing feeling is the way the Gong app shows upcoming calls. There are no extra details about the scheduled calls, and it is extremely tough to browse. In the beginning, when we were working with our team we thought Gong would display the meeting information, but they didn't!

What recommendations would you give to someone considering this product?

In addition to having speed and powerful products, they also have incredibly excellent support staff. They recruit and educate individuals who are familiar with the entire system and who can help you navigate challenges to find solutions. In short, they look out for you completely and make sure you are achieving much more with their product.

What differentiates Gong from other similar products?

Gong offers a variety of services that enable us to carry out tasks with a high degree of freedom, and simplicity, particularly its unique skills of call recording and transcription as well as the opportunity to review and follow them instantly, which makes us truly enjoy listening and saving practically every call.

What is your favorite aspect of this product?

Gong facilitates our team's coaching because our service is zoom-based coaching. I love Gong because it is an incredibly motivating tool. Its most amazing feature is its ability to record calls and let us listen to them again. This feature has helped us a lot in solving problems effectively: it always enables us to deeply grasp the issues and then allows us to hunt down and come up with the best solutions for these issues.

What do you dislike most about this product?

Sometimes its search function is quite problematic and restricts us to do our work quickly, it seems to be broken, and logging in sometimes takes a while to begin. I honestly have nothing else to complain about the Gong application but I want to see these two points as extremely powerful as the other features of Gong.

What recommendations would you give to someone considering this product?

Gong provides a fantastic and interesting conversation intelligence system along with a powerful recording system that is capable of much more. Its abilities are limitless and the functionality is compelling, above all, it's simple to finish tasks quickly with Gong. Gong offers a unique and full bag of powerful features.

What differentiates Gong from other similar products?

For our company, the most important thing is to have unlimited transcribing and high-quality transcription. I particularly appreciate Gong's follow-up emails, which indicate to me all of the points in the conversation when I promised to do something, so I can double-check that I didn't forget anything.

What is your favorite aspect of this product?

Gong's solution is simple to use and meets a wide range of requirements for our workforce. First and most importantly, it enables our team to gain some insight into our pipelines and rapidly identify projects that aren't moving as planned, allowing us to intervene and stay ahead of the game. On the Gong platform, managers and agents can also receive feedback and coaching. Gong is a nice addition to our sales tools because it does all of these operations seamlessly and in a user-friendly manner.

What do you dislike most about this product?

Some problems include the fact in our organization that the Salesforce setup differs from Gong's Gong to Salesforce connectivity. It took us a little longer than we expected to be completely scaled up to the point where we could truly leverage it and perform all of the above.

What recommendations would you give to someone considering this product?

Gong gives me an excellent tool to keep track of subjects mentioned on calls without having to scribble excessive notes. It's simple to use. It's simple to swap calls. Excellent for keeping track of clients' progress and better understanding their wants and interactions with your business. I'm totally in favor of this product. A must-have for both sales and customer success teams.