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Gong.io Inc.

Gong

Composite Score
9.1 /10
CX Score
9.2 /10
Category
Gong
9.1 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Helps Innovate

Feature Ratings

Average 87

Call Recording

93

Call Analytics

88

Manager Annotation and Feedback

88

Artificial Intelligence Engine

87

Role-Based Access

87

Dashboards and Reporting

86

Application Integration

86

Conversation Coaching

86

Mobile Support

85

Pipeline Visibility

84

Audio Transcription

83

Vendor Capability Ratings

Average 86

Business Value Created

89

Quality of Features

89

Breadth of Features

88

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

86

Ease of IT Administration

85

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of Customization

82

Gong Reviews

Marije D.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent Conversation Intelligence Software

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

I am aware that there is a ton more that I could and should be utilizing and before I often found it challenging to prioritize the time I need to invest in becoming a power user but now everything is easier now.

What is your favorite aspect of this product?

The alert emails provide us with information on a variety of topics, including lost chances, potent calls, and what we're missing in our pipeline i.e., what we don't want to miss. The personnel at Gong and their dedication to our success are absolutely unique, even though the technology is excellent. Team members have helped me come up with challenges for our team goals, which is absolutely unrelated to their goal of instructing me on how to utilize the program.

What do you dislike most about this product?

I haven't yet discovered a component of the product that I detest. I only rated it a 9 out of 10 because I don't think of myself as a power user who is familiar with all the capabilities and can declare unequivocally that I adore everything about the product. It was an excellent tool.

What recommendations would you give to someone considering this product?

Do you wish to improve your sales skills? Have more effective discussions? Remove terms and phrases that only waste time and hurt your sales? Gong is undoubtedly for you if you selected yes to any of those questions. Every time you make a call, you should evaluate it.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Caring

Alex C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Effective onboarding and training

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Assembling call libraries is a breeze using Gong. It simplifies scaling up to accommodate more people and expanding existing teams. Missed chances, strong calls, and pipeline gaps are all detailed in the alert emails. Using Gong, you can quickly examine and double-check that you do not forget any of the meeting's key points.

What is your favorite aspect of this product?

Gong's ability to record phone conversations and transcribe them for the later study is a huge time-saver. Gong captures the discussion and follows up with a summary email that details the agreed-upon next steps. It also flags any follow-up tasks mentioned so that nothing important gets missed. The transcripts are helpful since they are word-for-word. Gong is an excellent method of mentoring and training.

What do you dislike most about this product?

Today, Gong's only real drawback is that it's so powerful that you never get around to utilizing it. There is no method to include LinkedIn messages, SMS discussions, or meetings in the log, which might result in insufficient information for the AI. It doesn't account for interactions outside of formal channels like email, discussions, and phone calls but is nevertheless crucial to the progress of a transaction.

What recommendations would you give to someone considering this product?

Using Gong, it has created more robust pipelines, sped up the onboarding process for new team members, and increased our overall efficiency. It helps analyze conversations with the team and discuss both areas for growth and accomplishment. Unless you are completely financially independent, GongGong is a good idea.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Brandon L.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent tool for gaining a deeper knowledge

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Gong has assisted us in identifying our ideal client profile, strengthening our pipelines, accelerating the onboarding of new team members, and scaling. They have been a devoted partner who is dedicated to our company's growth. It makes working with bigger teams and scaling teams simple.

What is your favorite aspect of this product?

Gong is a new service to me, but it has already shown to be a fantastic tool for training and reviewing conversations and Zooms. The level of insights we can get e.g metrics, visuals, and feedback are comparable to those we may receive from a manager, but honestly, I believe the algorithm provides us with a lot more information than a human being could in such a short amount of time.

What do you dislike most about this product?

Since my business development team utilizes Gong every day, it's difficult to give an honest answer given that we never really experience any problems or hiccups with the program. For every organization, it was practically the ideal tool, and we had no problems with it.

What recommendations would you give to someone considering this product?

Gong will be helpful unless you are financially independent as an individual. If you work solely for fun and are not concerned in the least about your output, Gong.io is the ideal partner and will keep everything for you. I heartily urge you to do this.

Pros

  • Performance Enhancing
  • Efficient Service
  • Caring
  • Client Friendly Policies

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