What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Pipeline Visibility
Conversation Coaching
Dashboards and Reporting
Mobile Support
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Also Featured in...
Sales Analytics
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Sales Coaching
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Sales Engagement Platforms
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Gong Reviews
Kaitlyn G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Gong Never Disappoints!
Likeliness to Recommend
What differentiates Gong from other similar products?
I have never encountered such a great learning tool in terms of listening to my peers callbacks and implementing takeaways into my talk track.
What is your favorite aspect of this product?
Love the fact that calls are uploaded immediately and you can listen to any SDRs call (on other teams) and use it as a coaching lesson.
What do you dislike most about this product?
We don't really have Gong integrated with our tech stack besides Outreach and Zoom, BUT we don't need to.
What recommendations would you give to someone considering this product?
If you are trying to get SDRs stronger on the phones, Gong is the perfect tool to increase confidence and is a great coachable opportunity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dorica P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Very reliable and makes my life easier!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has the ability to do Conversation Analytics, Deals and PIpeline Visibility, easily integrated to Salesforce, it also has the capability to do provide coaching and training guidelines based on a specific conversation, and it has AI driven Insights, which made it very efficient to any line of businesses that requires the following functions.
What is your favorite aspect of this product?
What I really like about Gong is its Conversation Analytics capability. As an Account Manager, it gives me the ability to keep records of all my conversations to my clients, whether its a phone call or a meeting booked. This is very important as this allows me to have a better understanding of my customers needs - with my job, it is very important to identify my customer's preferences and discover if there are pain points as this I will allow me to tailor fit products and services that the team would recommend.
What do you dislike most about this product?
The only thing that Gong can improve on is the transcript that is being provided. The effectiveness of the conversation is highly dependednt to the quality of the data it analyzes. Let's say for example, if the call is being recorded poorly or if there are words spoken unclear, then Gong won't be able to recognize the correct word or information given.
What recommendations would you give to someone considering this product?
Gong is one of I can say efficient tools or platforms that I have ever used and what I recommend mostly is first, the cost, an organization should consider on how this kind of platform will be very beneficial or if a company will be able to use the full potential of the system, then training materials and resources. Though Gong for me is very user friendly, if training resources won't be enough, then we might be loosing the use of the full functionality of this system.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emily W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
So many features!
Likeliness to Recommend
What differentiates Gong from other similar products?
I haven't used any other providers similar to this
What is your favorite aspect of this product?
I think that the transcription feature is really good and gets it right 95% of the time! This is much better than any other AI voice transcription I've seen
What do you dislike most about this product?
The feature that means you can listen in on calls that are going ahead is very poor. It doesn't load properly and pauses and crashes frequently
What recommendations would you give to someone considering this product?
Great tool to have visibility across your sales calls
Pros
- Helps Innovate
- Performance Enhancing
- Continually Improving Product
- Reliable
