What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGong Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gong.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Sales Analytics
Translation missing: en.product_page.ratings.score 8.5
View Gong in this category (opens in a new tab)
Sales Coaching
Translation missing: en.product_page.ratings.score 8.2
View Gong in this category (opens in a new tab)
Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 8.1
View Gong in this category (opens in a new tab)
Gong Reviews
Daniel C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Tool for Product folks to Empathize with Customer
Likeliness to Recommend
What differentiates Gong from other similar products?
The power of conversation intelligence is amazing, it summarizes the call, easy to track keywords across the call and analyse the customer interaction is amazing Helps me and team empathize with customer based on relevant use case, Powerful filters help efficiently find the relevant calls to analyse
What is your favorite aspect of this product?
Search and filter across the calls is powerfull. also capability of organizing calls to folders make life easier
What do you dislike most about this product?
Option to tag and highlight specific points in a call recording would be helpful to finally make conclusions about a use case across calls
What recommendations would you give to someone considering this product?
Come up with more AI features to help product team to get insights from calls across organisation For eg 1. Biggest pain point of customer 2. Most demanded features 3. Customer emotion 4. Customer delight factors, moments snippets from the video highlighting the moment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kelsey T.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
I love Gong and think it's great for training
Likeliness to Recommend
What differentiates Gong from other similar products?
I've only ever used Gong but I really like it.
What is your favorite aspect of this product?
Training purposes for listening to calls
What do you dislike most about this product?
sometimes the AI features seemed off.
What recommendations would you give to someone considering this product?
Use all the features and talk to your managers about reviewing the calls together.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Luisito C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2024
One stop shop for call recordings
Likeliness to Recommend
What differentiates Gong from other similar products?
It provides analytics to all calls and insights. can easily integrated to SF and Sales Loft
What is your favorite aspect of this product?
Dashboard shows your open pipeline, After meeting it gives you the summary of the meeting call highlights and Spotlights that can be emailed to the customer as follow up
What do you dislike most about this product?
It does not record inbound call that is received in sales loft
What recommendations would you give to someone considering this product?
Gong is the a one stop solutions to review your call, analytic of the meeting and integrated to SF
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
