What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
90 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Reliable
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Customer Service Management
Analytics and Reporting
Account and Contact Management
Mobile
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
Mary S.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
"Freshsales helps you achieve marketing objectives
Likeliness to Recommend
What differentiates Freshsales from other similar products?
I do all of my own work. My requirements are met by the program, which allows me to keep track of my contacts with clients. The CRM system is one of my favorites since it is so simple to use that it is difficult to tell out from other systems.
What is your favorite aspect of this product?
The user interface is simple to grasp, and the process of getting started is also quite straightforward. They're always willing to help and provide us great suggestions for CRM sites to check out. Every member of the chat support staff has been really helpful. In addition, I believe the cost is reasonable for most businesses.
What do you dislike most about this product?
There has to be a lot more intelligence in the integrations with internal email providers like Mailchimp. In addition, the plugin doesn't allow us to make any changes to client information. We'd like it a lot if the plugin allowed us to make changes to the lead information directly. In addition, the remarks include no hyperlinks.
What recommendations would you give to someone considering this product?
I believe the cost to small enterprises is substantial. Larger firms may also benefit from it, although they may choose to upgrade to more complicated software in the future. Freshsales also provides a wide range of useful integrations. I think it's also ideal for teams of people from various regions to collaborate on projects. All of the users' data is up to date and in sync.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Apr 2022
Freshsales Software, Freshworks CRM
Likeliness to Recommend
Pros
- Caring
- Efficient Service
- Effective Service
- Respectful
Arthur F.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Freshworks CRM assists in managing sales
Likeliness to Recommend
What differentiates Freshsales from other similar products?
The filters offered by the platform are just incredible. It is very simple and user-friendly unlike many other applications in the market that require learning prior to implementation. Valuable features in a single package.
What is your favorite aspect of this product?
It has many meaningful features. My organization manages its own marketing line with Freshworks, although our team has a unique customized database management system. When it comes to performance, no significant changes have been seen, but it certainly saved us from suffering and improved our marketing strategy.
What do you dislike most about this product?
You can't filter your Accounts and Contacts together. You cannot filter and view specific contacts based on account information. The loading time is sometimes very long and it can be frustrating and annoying.
What recommendations would you give to someone considering this product?
If you want a CRM that could filter your contacts on the basis of information from their accounts, then you are the wrong stop. Otherwise, it is a good tool for management purposes and particularly one of the cheapest software available out there. So, go for it if you are on a limited budget.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
