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Freshworks

Freshsales

Composite Score
8.4 /10
CX Score
8.6 /10
Freshsales
8.4 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Sales Engagement Platforms category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

3% Negative
4% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 88

Pipeline Management

91

Sales Analytics

90

CRM Integration

90

Internal Sales Collaboration

90

E-Mail Integration

88

Workflow Automation

87

E-Mail Campaign Management

86

Dialer Integration

85

Next-Best-Action Recommendations

84

Omnichannel Campaign Management

83

Conversation Coaching

81

Vendor Capability Ratings

Average 87

Ease of Implementation

90

Ease of Data Integration

88

Usability and Intuitiveness

88

Quality of Features

88

Breadth of Features

87

Product Strategy and Rate of Improvement

87

Ease of Customization

86

Vendor Support

85

Business Value Created

85

Availability and Quality of Training

85

Ease of IT Administration

84

Freshsales Reviews

James W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Perfect for sales and lead listing

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

We have received more support through the portal or live chat and many more advantageous deals as a result of using Freshsales. It has been an excellent choice to improve the company's bottom line.

What is your favorite aspect of this product?

With its numerous features for secure lead qualification and sales opportunity management, it is an excellent solution. It helps me to locate leads, increase sales, manage customer connections, follow up thoroughly and follow up thoroughly on every opportunity. We are delighted with it because it responds well to our needs, is easy to use and has excellent customer service at all times.

What do you dislike most about this product?

Thanks to Freshsales, an excellent platform with many useful tools, my sales have increased. I don't have any problems.

What recommendations would you give to someone considering this product?

Our company has experienced improved customer service, more successful sales approaches and added value by providing concrete and effective answers to all potential customer inquiries.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Sydney T.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

A powerful sales force automation system

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Those just getting their feet wet in the world of professional sales will find Freshsales to be an excellent CRM tool. This cloud-based customer relationship management system is packed with clever features and functionalities that can quickly elevate it to an indispensable tool for any sales organization.

What is your favorite aspect of this product?

In terms of customer relationship management (CRM), Freshsales is one of the most comprehensive options available. There are, however, some restrictions, especially when it comes to personalization and handling social media. But for small and medium-sized firms on a tighter budget, it's a great choice.

What do you dislike most about this product?

There aren't many ways to personalize email campaigns and templates.There are no built-in lead creation features or social media management tools.The response time from customer support is often unacceptable.

What recommendations would you give to someone considering this product?

Pipeline and dashboard views can be configured easily for the user.Features such as lead scoring and segmentation, as well as a general abundance of contact and lead management tools.Powerful analytics and reporting features for monitoring the status of your sales pipeline.Plans that are easy on the wallet and come with a lengthy free trial.

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Caring

Albert G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

"Very efficient experience".

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Freshsales is a multifunctional platform useful not only for your sales pipeline, but also for customer communication when you are working on a project that requires their input. It's pretty easy to set up sequences for the platform to automatically follow up with people for you. Admins can view and track KPIs, team performance, sales, customer communication, and other data through the analytics dashboard.

What is your favorite aspect of this product?

Create unique workflows using event-based triggers to automate routine tasks. Customizable sales pipelines. Platform for email marketing and landing pages all in one. Customization of forms and data entry. Contact pipeline tracking.

What do you dislike most about this product?

The chat and forum windows may take some time to update in real time. They could add the ability to upload multiple files at once.

What recommendations would you give to someone considering this product?

For web-based sales, as well as industries like event management, Freshsales is incredibly reliable software. It has improved our ability to stay organized by allowing us to conveniently access all files, communications, and contact lists from one location. It has also given us a clearer understanding of how to effectively close customer targets.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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