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Freshworks

Freshsales

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Freshsales
7.8 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 82

Collaboration

84

Lead Management

83

Sales Management

83

Activity and Workflow Management

82

Customer Service Management

81

Analytics and Reporting

81

Account and Contact Management

80

Mobile

79

Telephony and Call Center Management

79

Marketing Management

77

Quote Contract and Proposal

73

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

83

Ease of Implementation

83

Ease of Data Integration

82

Availability and Quality of Training

81

Ease of IT Administration

81

Quality of Features

81

Business Value Created

80

Breadth of Features

80

Vendor Support

79

Ease of Customization

78

Freshsales Reviews

FARHAAN S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

"Freshworks CRM Review"

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

Interface is quite User friendly, so it is not difficult for a first time user. Right from Lead Management to Sales generation everything is done in a smooth pattern which is not the Case with other CRM Software

What is your favorite aspect of this product?

1) Lead generated through Omnichannel i.e Social Media, retail is managed effectively in Freshwork. 2) It is typically one of the best Software for sales Management, Marketing and data Management. 3) The Best aspects of Freshworks is freddy Artificial Intelligence that identifies that qualified leads that Can be Converted Easily.

What do you dislike most about this product?

As such there is not anything that can be disliked.

What recommendations would you give to someone considering this product?

Definitely one must go for Freshwork as its is the reknowed CRM in the Market offering quality Customer Customer service and Support.

Pros

  • Performance Enhancing
  • Efficient Service
  • Acts with Integrity
  • Helps Innovate

Karan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

"It's an effective and efficient CRM tool."

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

Freshworks CRM is easy to use and adaptable when it comes to modelling sales and business operations. Custom fields may be created to assist you manage the most critical parts of your organisation. Easy-to-use application where all participants can access their information and participate on their piece on a daily basis, with everything in one location.

What is your favorite aspect of this product?

It has provided us with a variety of features and apps without requiring us to purchase each one separately. At the end of the day, Freshmarketer's alternatives, such as conversion optimization and a separate survey tool, save us a lot of time and money. Finally, the Chrome add-on is really beneficial.

What do you dislike most about this product?

Its price may be an issue when compared to other platforms; the free version is limited and lacks numerous capabilities; they effectively compel you to pay for more functionality. Small businesses will be able to afford this excellent service if memberships improve.

What recommendations would you give to someone considering this product?

Super recommended; you'll enhance your user dialogues, increase your sales abilities, and get feedback from your customers so you can improve and figure out which product they want or which would be the best for them.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

janice W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Freshworks is the best option for your company.

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Technology, professional service provider, education, real estate, hospitality, healthcare, e-commerce, retail, consumer electronics, telecommunications, finance and accounting, insurance. CRM powered by artificial intelligence that allows you to better understand customers with the right information at the right time. The software includes sales force automation, marketing automation, chat and telephony all in one solution.

What is your favorite aspect of this product?

Integrates UI optimization, comfortable and intuitive. Solid API disposition. Storing valuable documentation of contact and potential customer data allows better planning of marketing campaigns. Organization of plans and tasks in precise calendars. Design of pipeline management models. Ability to integrate with third-party products and the cloud.

What do you dislike most about this product?

Freshworks is a software whose platform unfortunately does not have the integration to social networks that allows a quick sharing of information between users. It lacks customer segmentation that allows monitoring of supplier / customer interactions.

What recommendations would you give to someone considering this product?

Product of basic necessity if you want to survive in the violent and confusing digital markets. Freshworks with its yellow and circular logo, as a supplier offers me packages and tools that allow me to compete on equal terms with large companies without the risk of being defeated.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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