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Freshsales Logo Award Winner Product Badge
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Freshworks

Freshsales

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Freshsales
7.8 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 82

Collaboration

84

Lead Management

83

Sales Management

83

Activity and Workflow Management

82

Customer Service Management

81

Analytics and Reporting

81

Account and Contact Management

80

Mobile

79

Telephony and Call Center Management

79

Marketing Management

77

Quote Contract and Proposal

73

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

83

Ease of Implementation

83

Ease of Data Integration

82

Availability and Quality of Training

81

Ease of IT Administration

81

Quality of Features

81

Business Value Created

80

Breadth of Features

80

Vendor Support

79

Ease of Customization

78

Freshsales Reviews

Salini K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Best Lead Management & CRM Platform for Business

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Freshsales is a comprehensive salesforce tool for sales teams. It gives a salesman all they need to generate quality leads, participate in meaningful discussions, drive transactions with Intelligence insights, and maintain client relationships. Freshsales, with created email, call, conversation, and phone, gives salespeople more time to sell by streamlining the sales process by increasing efficiency and productivity in their everyday operations.

What is your favorite aspect of this product?

I like Freshsales since it has two versions, both premium and free, and they both perform well. Another plus is the app; it absolutely works and can be used even if you only have the free version. This smartphone app's primary role is to follow up with possible clients. The product's UI is incredibly simple to use; it has ergonomically designed and is highly intuitive; you don't need to be a tech guy to comprehend it. I can simply schedule a Zoom time to discuss my requirements and obtain assistance with the procedures. This has helped me grasp what the system is able of and has enabled me to automate several procedures for my firm.

What do you dislike most about this product?

FreshCRM's main flaw is that it is not particularly user-friendly. There is just so much 'unknown activity' with the tool that I frequently have to redo things. And there are times when things are fixed and I must devise a solution. I also have my doubts that they have email deliverability difficulties, particularly when delivering email campaigns and schedule emails, but they continue to deny it.

What recommendations would you give to someone considering this product?

When you're prepared to explore or hunt, this is a vital fully - featured CRM system and a fully affordable deal that you should consider for your business. I assure you that this is the correct way if you want to organize data while also providing excellent customer service. It is suitable for all types of B2C enterprises, regardless of size. You can still use your services via the mobile application.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jitendra B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Modern CRM with good reporting

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

It has modern UI that helps user to understand that functionalities of CRM easily. Data segmentation is easy and can be done by any marketing user. Also, it has good third party integration tools.

What is your favorite aspect of this product?

It's Modern unser interface, very good reporting that provides lots of insights, and third party integration softwares that enhanced functionalities.

What do you dislike most about this product?

As of now nothing, all good till date.

What recommendations would you give to someone considering this product?

Overall it provides very good feature and functionalities as far as CRM is concerned, you can give it a try.

Pros

  • Trustworthy
  • Acts with Integrity
  • Transparent
  • Helps Innovate

Jessica H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Amazing Customer relationship management platform

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

I have no experience from the same products as Freshworks CRM in our company.

What is your favorite aspect of this product?

It enables our sales and marketing team to collaborate effectively with our potential clients. It gives us priority of managing our tasks and tracking the progress even in remote areas.

What do you dislike most about this product?

I have not experienced any functionality breakdown from the operation of this product.

What recommendations would you give to someone considering this product?

Team management and effective client and employee relations can be easily managed by Freshworks CRM.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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