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What is Freshchat?
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
81 Plan to Renew
4
Since last award
73 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshchat?
Pros
- Altruistic
- Generous Negotitation
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Knowledgebase
Workflow Processing
Multi-channel
Natural Language Processing
Leads Generation
Wayfinding
Voice or Text Input
Scheduled Availability
Application Programming Interface
Personalized Service
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Business Value Created
Also Featured in...
Freshchat Reviews
Rahul Anand K.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Easy to use and Effective
Likeliness to Recommend
What differentiates Freshchat from other similar products?
It is easy to use not complex like some other products
What is your favorite aspect of this product?
Customer Support
What do you dislike most about this product?
There could have been some more features such as selecting priority chat, pending chat, or mentioning someone from the same team other that assign
What recommendations would you give to someone considering this product?
Great tool and value for money
Pros
- Reliable
- Trustworthy
- Saves Time
- Fair
Shiko M.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2022
Great Features!
Likeliness to Recommend
What differentiates Freshchat from other similar products?
Its Learning and Adaptability is Impressive
What is your favorite aspect of this product?
The vendor support is great Excellent customer service Ease of Use
What do you dislike most about this product?
I love this tool. I simply cannot think of something I dislike.
What recommendations would you give to someone considering this product?
Freshchat offers new ways of communication. It helps in marketing especially personalized marketing. This tool offers value for your money.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Jay W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
"Very efficient and packed with features.
Likeliness to Recommend
What differentiates Freshchat from other similar products?
When compared to similar apps, it stands out due to the availability of cross-platform integration tools for iOS, Android, and the Web. The ability to notify folks via a channel is fantastic.
What is your favorite aspect of this product?
Freshchat streamlines my communications with customers and leads sourced from my work in social media management and internet advertising. It's possible for me to raise the number of customers and set up the corresponding chat. It's great that the chatbot can have such a rich conversation with the consumer, providing helpful information and suggestions about the company's services and goods and even closing the deal. Webhooks allow me to track the status of an order, a payment, an invoice, or any other event that pertains to our business and the use of our platform, and then display that information to the user in a way that meets their needs
What do you dislike most about this product?
The learning curve is steep, but I've gotten the hang of it and can now use the software effectively. Many customers have complained to me that they find it difficult to use the bot and that it requires a significant investment of time. Second, it takes a long time to develop the chatbot.
What recommendations would you give to someone considering this product?
It's a great option for any business or organization in need of a streamlined method of answering consumer questions and fixing problems; it's simple to understand and use, and it works smoothly and without snags with a wide range of third-party apps.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
