FreshBooks Customer Reviews 2024

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FreshBooks

Composite Score

8.2 /10

CX Score

8.5 /10

54 Reviews Write a Review

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

4
Since last award

88 Plan to Renew

10
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Performance Enhancing
Client Friendly Policies
Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

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FreshBooks Reviews

Dominic K.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Invoicing - Creating invoices is easy.

What is your favorite aspect of this product?

Automatic Expense Importing - I use two separate credit cards for business.

What do you dislike most about this product?

Price- If you do not use all of the Freshbook features, it is a bit expensive for what you get unless you only have a few clients.

What recommendations would you give to someone considering this product?

Frequent crashes.Work on it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

victor t.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

refresh accounting processes with freshbooks.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Most accounting software are very practical and allow you to record all the accounting operations of your company, freshbooks is a better way of doing things, it is innovative, it allows you to register invoices very quickly and the precision is unmatched, the most outstanding feature and what makes this tool the best is precision.

What is your favorite aspect of this product?

freshbooks offers many tools for users, it allows to elaborate detailed invoices and sends them to clients automatically, it is easy to use and the user interface is very attractive. you can keep your company's accounting without any complications, you can control all accounting processes, thanks to this tool.

What do you dislike most about this product?

In the time that I have been using freshbooks I have not had problems, from the beginning I have understood how this tool works and I hope to continue enjoying its performance.

What recommendations would you give to someone considering this product?

To achieve the objectives of a company we must bear in mind that we must be very precise in accounting, to be able to achieve this task it is necessary to implement unique software that will help us improve, freshbooks will allow you to record all accounting processes and help you to control all your bills.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

juan antonio c.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

boost your accounting with freshbooks.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

The most important difference is that FreshBooks organizes your entire sales system, now customers are happy with the invoices they receive for their purchases. this tool is very effective and is the most distinctive feature.

What is your favorite aspect of this product?

the billing system is the most important thing about this tool. Selling has never been so easy, it simplifies the entire billing process, without a doubt it is the most complete tool in sales.

What do you dislike most about this product?

I love everything. this platform has managed to hook me. I will not stop using freshbook services.

What recommendations would you give to someone considering this product?

Don't get complicated, unify your sales department thanks to freshbook, buy a membership and start organizing your sales in a better way, you won't regret it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

FreshBooks

What is FreshBooks?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

87 Likeliness to Recommend

4 Since last award

88 Plan to Renew

10 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Dominic K.

Fantastic product

Likeliness to Recommend

Pros

victor t.

refresh accounting processes with freshbooks.

Likeliness to Recommend

Pros

juan antonio c.

boost your accounting with freshbooks.

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration