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FreshBooks

FreshBooks

Composite Score
7.9 /10
CX Score
8.1 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details


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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 91

Accounting and Financial Management

95

Expense Management

95

Time Management

92

Reporting Components

92

Case Management

91

Fee Management

91

Trust Accounting

91

Billing and Invoice Management

89

Financial Analysis

88

Payments

88

Contact Management

87

Vendor Capability Ratings

Average 91

Ease of Implementation

98

Usability and Intuitiveness

96

Quality of Features

93

Breadth of Features

92

Availability and Quality of Training

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Vendor Support

91

Ease of IT Administration

89

Business Value Created

88

Ease of Customization

83

FreshBooks Reviews

Roldan B.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Simple but gets the job done.

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

It's very simple but you don't need anything flashy necessarily to do a good job. Its straightforward and efficient for reporting, and lets me analyze data quickly.

What is your favorite aspect of this product?

Ease of use when it comes to the features and format of the data displayed.

What do you dislike most about this product?

Not a huge issue but could slightly use an update on its interface visually.

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Saves Time

Ryan K.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Automation of Expense Reporting and Billing

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

FreshBooks's user-friendliness makes billing clients and processing payments a snap. Time is money, so make the most of yours by taking use of FreshBooks' helpful time-saving options, like regular invoicing and expense monitoring.

What is your favorite aspect of this product?

While FreshBooks excels as an invoicing and accounting tool for small firms, it may not provide the functionality required by larger companies. Because of its higher price tag compared to competing products, FreshBooks may be out of reach for certain smaller enterprises.

What do you dislike most about this product?

I appreciate FreshBooks' straightforward interface. Tools like automated billing and spending reporting have been really helpful. However, I have discovered a few flaws, such as a scarcity of possible connectors and weak reporting tools. I've found FreshBooks to be very useful despite these reservations.

What recommendations would you give to someone considering this product?

Accounting and invoicing are simplified with FreshBooks, making it a great choice for small businesses. FreshBooks may be used to automate a wide variety of mundane but necessary tasks, including as invoicing and expense monitoring.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Leandro Augusto N.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2022

FreshBooks is the accounting alternative

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

Our accounting services and processes are managed through the constant help of FreshBooks, an accounting tool that is responsible for keeping in order and securely each of our accounts in our company, FreshBooks started with us in view of the problem of keeping automated all our accounting part, and we found a great platform that greatly facilitates the work of our entire department, making us more productive.

What is your favorite aspect of this product?

The creation of invoices for customers is one of the main advantages of FreshBooks, every automation it has allows the company to save time, also we have not presented accounting errors that can cause headaches, therefore, we have a lot of confidence in the tool. The software captures the time used to perform the jobs allowing to have more tracking and providing important data to the human talent department.

What do you dislike most about this product?

Sometimes we have had problems with some integrations to receive payments from customers making us have to resort to other options to receive this money which is a bit annoying as it is a very simple option and could be corrected. It does not handle a good inventory system which also leads us to have to turn to other tools, the truth is that we would like to have all this series of functions in a single software to centralize the information.

What recommendations would you give to someone considering this product?

Aimed really at small businesses FreshBooks is a great accounting tool for many business models, each of its invoices and accounting processes are well protected and perfectly executed, although it may take a little time to get it running stably when workers get used to this is no longer a problem and begin to be more productive, we believe it is a software with great potential to exploit.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Respectful