What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
4
Since last award
88 Plan to Renew
10
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Project Accounting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Breadth of Features
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
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FreshBooks Reviews
Mucina W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2021
My Favorite Accounting Solution For Business
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
What makes FreshBooks a unique business accounting software is its ability to create invoices and track data to ensure accuracy
What is your favorite aspect of this product?
I like that FreshBooks is multipurpose The software is seamless to use even for the newbies With FreshBooks, tracking data as well as creating invoices is easy
What do you dislike most about this product?
No any complaints regarding how FreshBooks works.
What recommendations would you give to someone considering this product?
While FreshBooks may appear simple, it is one of the best when it comes to business accounting and I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Robert J.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2021
An Exceptional Accounting Tool.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
This tool makes it possible for me to create and manage invoices easily.
What is your favorite aspect of this product?
This tool is reliable with billing and invoicing. It's simple to track and manage expenses with this tool. It's simple to prepare financial statements reports. It's more convenient with bank reconciliation.
What do you dislike most about this product?
I have nothing to complain as this tool meets all our needs.
What recommendations would you give to someone considering this product?
I strongly recommend this tool for all accounting needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Arzu F.
- Role: Sales Marketing
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Jul 2021
Benefits and drawbacks of FreshBook
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Freshbooks’ automatization has saved us a lot of time. Now we don’t have to manually track every customer payment. We value ease of use more than anything in a software so, we stuck with Freshbooks.
What is your favorite aspect of this product?
The whole interface is very simple and straightforward. Instead of the usual bland look that most accounting software is famous for, FreshBooks has a colorful design, its easy-to-read font types and sizes are very user-friendly. It really simplifies your experience by showing you areas you need to work on. FreshBooks will figure out everything automatically, it will help you send invoice, calculate accounts receivable and so on. You just have to fill in the items and upload the required documentation, such as receipts. Everything else is automatically tracked for you.
What do you dislike most about this product?
With such a large list of features and things that I love, it's no surprise FreshBooks comes at a price. I have compared Freshbooks to several other cloud based accounting apps and it seems to be a little more expensive. The situation will worsen exponentially as your business grows, as their prices depend on the number of your clients to be paid. I think this is not entirely fair as not all companies work the same way. For example, you might start a business that needs a steady stream of new customers, which will quickly bypass their Lite plan as it only allows 5 paying customers. On the other hand, some businesses thrive on repeat customers
What recommendations would you give to someone considering this product?
Freshbooks quickly showed results after implementation. I assure you getting rid of menial accounting tasks will make your employees more satisfied and productive.
Pros
- Saves Time
- Continually Improving Product
- Enables Productivity
- Unique Features
Cons
- Less Reliable
- Less Generous
- Under Delivered
