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FreshBooks

FreshBooks

Composite Score
8.3 /10
CX Score
8.5 /10
Category
FreshBooks
8.3 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details


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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

88 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative
7% Neutral
89% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

92

Cost Revenue Tracking

89

Expense Management

88

Reconciliation

87

Dashboards, Analytics and Reporting

87

Cash Flow Management

85

Accounts Payable Purchase Orders

85

Project Accounting

84

General Ledger Chart of Accounts

84

Integration APIs

82

Budgeting Forecasting

82

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Product Strategy and Rate of Improvement

84

Business Value Created

83

Breadth of Features

83

Usability and Intuitiveness

83

Ease of Customization

83

Quality of Features

81

Ease of IT Administration

81

Vendor Support

80

Availability and Quality of Training

79

Ease of Data Integration

77

FreshBooks Reviews

Lynda N.

  • Role: C-Level
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Love this product! User friendly & easy to manage

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

ease of use, less complicated but still plenty of features and usability

What is your favorite aspect of this product?

ability to provide quotes and invoices in a professional manner

What do you dislike most about this product?

I wish it were a little more cost effective

What recommendations would you give to someone considering this product?

take a tour of the product and see if it fits your needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jules W.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic support and the functionality I need

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks truly stands out among financial management tools with its intuitive and user-friendly interface, perfectly designed to cater to small businesses like mine. Its robust invoicing capabilities streamline the billing process, allowing me to create professional invoices effortlessly and get paid faster. What really makes FreshBooks exceptional is its advanced time-tracking features, which enable seamless project management and accurate billing. Additionally, the customer support provided by FreshBooks is outstanding. Whenever I need assistance, I can rely on them to be there, offering prompt and helpful support.

What is your favorite aspect of this product?

My favorite aspect of FreshBooks is how effortlessly it streamlines my billing process. The ability to create invoices directly from time logged makes billing seamless and efficient, saving me valuable time and reducing stress. Additionally, the convenience of connecting to my bank accounts and importing expenses from credit card accounts significantly simplifies financial management. These features not only enhance my productivity but also give me greater clarity and control over my finances, making FreshBooks an indispensable tool for my business.

What do you dislike most about this product?

What's to dislike?

What recommendations would you give to someone considering this product?

If you're considering FreshBooks, you'll appreciate its overall ease of use and the efficiency it brings to managing your finances. It simplifies complex tasks, allowing you to focus more on your business. Plus, with dependable customer support, you can rest easy knowing help is always available when you need it. FreshBooks is a smart choice!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard A.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Best accounting/invoicing app for creatives

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

I absolutely love FreshBooks because it’s so easy to use and perfect for creatives like me. It simplifies everything from invoicing to tracking expenses and time, so I don’t have to worry about the numbers. The customer support is amazing, and the mobile app lets me manage my projects on the go, which keeps me productive and connected with clients. It just makes running my business so much easier!

What is your favorite aspect of this product?

My absolute favorite part of Freshbooks is how easy it is to collect payments from clients. I've been using it for over ten years and have never had an issue getting paid.

What do you dislike most about this product?

I would like to see a more robust proposal designer but it's so low on my list that it's not even a real pain point.

What recommendations would you give to someone considering this product?

Look at all the options and find the one that works best for your use case. I love Freshbooks, but that doesn't mean it's the best solution for you.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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