What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
88 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
Project Accounting
General Ledger Chart of Accounts
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Data Integration
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FreshBooks Reviews
Sherryl M.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2020
Easy to use accounting software
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
It can process credit card payments. The customer service is great.
What is your favorite aspect of this product?
It has double-entry accounting which is very helpful when there is more than one person working on the product. Allows one to create invoices fast. It is easy to manage expenses through the software. I love that an invoice can be formatted in several languages aside from English. We are able to track profits and losses through FreshBooks. Accepts Payments even from phones.
What do you dislike most about this product?
One cannot create payrolls and bills in FreshBooks.
What recommendations would you give to someone considering this product?
FreshBooks is a great accounting software that will meet your accounting needs efficiently. I highly recommend this software Product.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Inspires Innovation
Daniel T.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2020
Well-rounded platform forall accounting needs
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
It meets the needs of all its users with accuracy and required intuition, irregardless of their size from small to mid-sized and even huge enterprises.
What is your favorite aspect of this product?
Its revolutionary and offers dependable double-entry accounting experience that enables us to manage our expenses, estimates, projects and invoices on time. It comes with mobile apps for Android and iOS users and this has enabled us to manage our business anywhere anytime. Its superb and reliable and this has enabled it to expedite our accounting needs with ease.
What do you dislike most about this product?
The usage of the platform is sometimes affected by poor internet connections.
What recommendations would you give to someone considering this product?
Its excellent and comes with a free 30 day trial period and this will help you gauge the suitability of the platform in your organization hence make an informed decision.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
ISMAIL M.
- Role: Finance
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2020
find comfort and security for payments
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
i think FreshBooks is least expensive compared to its competitors
What is your favorite aspect of this product?
processing of invoices is fantastic and credible
What do you dislike most about this product?
its slow, need to advance its speed.
What recommendations would you give to someone considering this product?
FreshBooks software gives many solutions to accounting difficulties. try it out.
Pros
- Performance Enhancing
- Inspires Innovation
- Saves Time
- Respectful
