What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
88 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
Project Accounting
General Ledger Chart of Accounts
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
FreshBooks Reviews
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Nov 2024
User-friendly but limited reporting features
Likeliness to Recommend
Pros
- Client Friendly Policies
- Acts with Integrity
- Includes Product Enhancements
- Continually Improving Product
Nimra H.
- Role: Finance
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Oct 2024
Its easy to use, customizeable invoices.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks stands out with customizable invoices and proposals.Easily integrated time and expense tracking. It has user-friendly interface and beats QuickBooks in ease of use.
What is your favorite aspect of this product?
Scale able pricing plan
What do you dislike most about this product?
Nothing dislike
What recommendations would you give to someone considering this product?
Its best for client management and collaboration tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Krista D.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
Making Time Tracking and Billing a Breeze
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Well, there isn’t much, but I’d say its invoicing automation really sets FreshBooks apart. It’s not that other tools can’t automate invoicing, but the way FreshBooks handles reminders and integrates them seamlessly with expenses makes cash flow management almost foolproof.
What is your favorite aspect of this product?
I don't need to double-check my timesheets—it just syncs up beautifully, and I know my numbers are accurate when billing clients. There was this one instance where I had a rush tax project, and knowing that FreshBooks tracked every minute saved me from underbilling. I can’t overstate how comforting that is.
What do you dislike most about this product?
If you’re managing more detailed inventory for client supplies or assets, it’s not going to cut it.
What recommendations would you give to someone considering this product?
I recommend it, but take caution on its limitations with inventory. If that’s a key part of your accounting process, you might need an additional tool.
Pros
- Helps Innovate
- Caring
- Transparent
- Appreciates Incumbent Status
