FreshBooks Customer Reviews 2024

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FreshBooks

Composite Score

8.2 /10

CX Score

8.5 /10

54 Reviews Write a Review

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

4
Since last award

88 Plan to Renew

10
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Performance Enhancing
Client Friendly Policies
Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

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View FreshBooks in this category (opens in a new tab)

FreshBooks Reviews

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2024

User-friendly but limited reporting features

Likeliness to Recommend

7 /10

Pros

Client Friendly Policies
Acts with Integrity
Includes Product Enhancements
Continually Improving Product

Abigail T.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

User friendly , but less reliable than QBO & Xero.

Likeliness to Recommend

7 /10

What differentiates FreshBooks from other similar products?

Very user-friendly for business owners.

What is your favorite aspect of this product?

Invoicing & Expense tracking is very easy.

What do you dislike most about this product?

Not GAAP compliant. Balance Sheet & Cash Flow reports aren't reliable.

What recommendations would you give to someone considering this product?

Hire a bookkeeper/Accountant for the adjusting journal entries. It needs a lot of analysis & clean ups other than categorizing to right accounts.

Pros

Respectful
Security Protects
Enables Productivity
Efficient Service

Cons

Less Effective Service
Less Caring

Nimra H.

Role: Finance
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Its easy to use, customizeable invoices.

Likeliness to Recommend

1 /10

What differentiates FreshBooks from other similar products?

FreshBooks stands out with customizable invoices and proposals.Easily integrated time and expense tracking. It has user-friendly interface and beats QuickBooks in ease of use.

What is your favorite aspect of this product?

Scale able pricing plan

What do you dislike most about this product?

Nothing dislike

What recommendations would you give to someone considering this product?

Its best for client management and collaboration tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

FreshBooks

What is FreshBooks?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

87 Likeliness to Recommend

4 Since last award

88 Plan to Renew

10 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

User-friendly but limited reporting features

Likeliness to Recommend

Pros

Abigail T.

User friendly , but less reliable than QBO & Xero.

Likeliness to Recommend

Pros

Cons

Nimra H.

Its easy to use, customizeable invoices.

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration