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Firstup

Firstup

Composite Score
8.0 /10
CX Score
8.5 /10
Category
Firstup
8.0 /10

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details


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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative
4% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 80

Emergency Notification

85

Mobile

84

Newsletter Creation

83

Surveys and Polling

82

Intranet

82

Rewards Recognition

81

News Feeds, Alerts & Notifications

80

Single Sign-On (SSO)

80

Instant Messaging

78

Application Integration

77

Employee Directory

77

Vendor Capability Ratings

Average 80

Breadth of Features

90

Ease of Customization

89

Quality of Features

84

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Implementation

80

Availability and Quality of Training

80

Vendor Support

75

Product Strategy and Rate of Improvement

74

Business Value Created

74

Usability and Intuitiveness

74

Firstup Reviews

Viviana B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Firstup Accelerates Safety Through Engagement

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

The AI behind Firstup’s content suggestions to create compelling safety messages. Microlearning is its approach: complex protocols are chunked into manageable chunks for the platform. An interactive quiz lets users understand critical safety information and has analytics built-in to help track engagement and completion rate.

What is your favorite aspect of this product?

With the mobile responsive design, your content is accessible on any device, and the automated content scheduling keeps safety communication consistent.

What do you dislike most about this product?

While the templates are useful, they’d be more specific to the industry options. Since the platform can be lagging from the number of video uploads, or the reporting can be customizing another metric of safety.

What recommendations would you give to someone considering this product?

Our safety culture has changed starting with the implementation of Firstup. Since we have introduced interactive safety briefings through the platform, we’ve seen a 40% increase in safety protocol compliance.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Kanishka T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use and great features

Likeliness to Recommend

6 /10

What differentiates Firstup from other similar products?

Easy to use and good interface

What is your favorite aspect of this product?

Good connectivity all over

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Its a very good and easy to use product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oscar G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Increases meeting efficiency

Likeliness to Recommend

9 /10

What differentiates Firstup from other similar products?

Firstup differentiates itself through its ease of use, variety of features and focus on user experience. Compared to other programs, Firstup stands out for its focus on interactivity and personalization, which makes it ideal for our organization. The gamification system motivates employees to actively participate and rewards their commitment with incentives such as badges and points.

What is your favorite aspect of this product?

What I like most is that it can be used for brainstorming meetings, training sessions and virtual events, significantly improves employee participation in meetings and facilitates internal communication and collaboration

What do you dislike most about this product?

May be less appropriate for informal meetings or small groups where face-to-face interaction is preferable.

What recommendations would you give to someone considering this product?

Firstup is a valuable tool for improving participation and collaboration in internal meetings, with unique features that set it apart from other similar programs. If you are looking to liven up your meetings and foster collaboration in your organization, Firstup is an excellent option to consider.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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