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Upland Software, Inc.

FileBound

Composite Score
8.5 /10
CX Score
8.8 /10
Category
FileBound
8.5 /10

What is FileBound?

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

Company Details


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Awards & Recognition

FileBound won the following awards in the Enterprise Content Management - Enterprise category

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FileBound Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileBound.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileBound?

0% Negative
5% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Feature Ratings

Average 86

Workflow Process Automation

90

Search

89

ECM Document Management

88

Access Permissions Management

88

File Conversion

88

Collaboration

87

Capture Channels

87

Ediscovery Audit Trail

85

File Approvals Esignatures

84

Metadata Management

83

Mobile

75

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Business Value Created

87

Ease of Data Integration

86

Ease of Implementation

85

Usability and Intuitiveness

84

Breadth of Features

83

Ease of Customization

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

FileBound Reviews

Jarell S.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Excellent Platform

Likeliness to Recommend

9 /10

What differentiates FileBound from other similar products?

FileBound stands out with its strong focus on workflow automation and document capture. Its ability to automate routine tasks and manage document workflows efficiently is a key differentiator. The user-friendly interface for document management and integration with common business applications also sets it apart from many competitors.

What is your favorite aspect of this product?

FileBound has the ability to centralize document management, which streamlines processes and improves access to important information. The workflow automation features help reduce manual effort and speed up approvals, which is crucial for maintaining efficiency in our engineering projects.

What do you dislike most about this product?

The customization options are somewhat limited, which can be restrictive if we need to tailor the system to fit very specific engineering requirements.

What recommendations would you give to someone considering this product?

would recommend leveraging its workflow automation capabilities to their fullest extent to streamline repetitive tasks. For better integration with engineering-specific tools, I would suggest exploring any available APIs or considering custom integration solutions.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kyle K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Great Product, easy to use and customize

Likeliness to Recommend

8 /10

What differentiates FileBound from other similar products?

Straight forward and easy to customize

What is your favorite aspect of this product?

The workflow feature

What do you dislike most about this product?

Stability of releases

What recommendations would you give to someone considering this product?

It's a great product but takes some configuration to work within your business rules.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Respectful

Margareth L.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Accessible Structure and Control

Likeliness to Recommend

9 /10

What differentiates FileBound from other similar products?

This tool stands out for its robust integration with other systems, allowing easy connection with existing applications; its flexibility in customizing workflows, allowing us to tailor specific processes to our organization's needs; and its intuitive interface that facilitates user adoption even without extensive training. These features set it apart from other programs we have evaluated, which often lacked such effective integration or were too rigid in their configuration.

What is your favorite aspect of this product?

I use FileBound in our organization to manage documents and workflows more efficiently. Prior to implementing this software, we were facing serious issues with disorganization and lack of visibility into our processes. FileBound has been instrumental in addressing these issues, allowing us to digitize our files and establish a management system that spans from document receipt to approval and final archiving. Its use extends not only to document management, but also to workflow automation that speeds up key processes in our operation.

What do you dislike most about this product?

Initial customization of the system may require more time than expected

What recommendations would you give to someone considering this product?

FileBound is a powerful tool for organizations looking to optimize their document management and automate processes. It is especially effective in creating structured workflows, although it may require constant adjustments to adapt to the changing needs of the organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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