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FastSpring

FastSpring

Composite Score
8.2 /10
CX Score
8.5 /10
Category
FastSpring
8.2 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details


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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
6% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Shopping Cart Management

86

Content Localization

85

Multi-Storefront

85

ERP Integration

84

Guided Selling

83

Catalog Management

82

Content Management

82

Order Management

82

Integrated Search

80

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Vendor Support

85

Ease of IT Administration

84

Quality of Features

83

Breadth of Features

82

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

80

Ease of Customization

78

FastSpring Reviews

Paul K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

The best payment software ever!

Likeliness to Recommend

10 /10

What differentiates FastSpring from other similar products?

Better faster features

What is your favorite aspect of this product?

It gets everything done

What do you dislike most about this product?

Not anything

What recommendations would you give to someone considering this product?

It is fast and it will do everything that you want this sort of software to do!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Richard T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

Features and Cost

What is your favorite aspect of this product?

Features are brilliant

What do you dislike most about this product?

None so far

What recommendations would you give to someone considering this product?

add more features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Het P.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Good at intial level

Likeliness to Recommend

8 /10

What differentiates FastSpring from other similar products?

Various features

What is your favorite aspect of this product?

Their various support

What do you dislike most about this product?

Need improvement on website to understand more easily what they exactly provide and how much they charge

What recommendations would you give to someone considering this product?

Good at initial level

Pros

  • Saves Time
  • Continually Improving Product
  • Unique Features
  • Caring

Cons

  • Less Reliable
  • Less Generous
  • Charges for Enhancements

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