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FastSpring

FastSpring

Composite Score
8.2 /10
CX Score
8.5 /10
Category
FastSpring
8.2 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details


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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
6% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Shopping Cart Management

86

Content Localization

85

Multi-Storefront

85

ERP Integration

84

Guided Selling

83

Catalog Management

82

Content Management

82

Order Management

82

Integrated Search

80

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Vendor Support

85

Ease of IT Administration

84

Quality of Features

83

Breadth of Features

82

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

80

Ease of Customization

78

FastSpring Reviews

David C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Reasonably priced and powerful enough

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

I really love the FastSpring platform because it was so friendly and had the power to enable its users to strengthen their customer base and enhance sales. I found it unique in that it assisted me in earning big money with no effort while also delighting many of our customers.

What is your favorite aspect of this product?

Unlike other platforms there is no extra work and deployment headache, in the beginning, it provides a really friendly environment to allow us to start constructing the structure of our store according to our wants. Whenever we have come across a component or service that we are unable to grasp and use, their team will always stay active to help us. These people are really professional and answer quickly and do whatever they can to supply needed information.

What do you dislike most about this product?

My primary gripe is with their reporting process. The reporting still needs to be improved; it is not user-friendly and detailed. Unfortunately, its new Board lacks the simple option to shift from testing to operational while designing products but I hope this will be added again in the next version.

What recommendations would you give to someone considering this product?

Overall, it is a very robust and fantastic tool with a plethora of possibilities for setting up your store and integrating with other platforms. But my recommendation is that before getting its subscription you people put it in a testing environment and ensure that it is a suitable solution for your environment.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Michael S.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The best B2B eCommerce Platform

Likeliness to Recommend

8 /10

What differentiates FastSpring from other similar products?

FastSpring is without a doubt one of the greatest payment processors. I created a one-time setup and am now taking a break. FastSpring takes care of everything because their customer service is really swift and effective. In comparison to other similar tools, it produces exceptional outcomes.

What is your favorite aspect of this product?

FastSpring is a fantastic tool for us since it helps us grow our business by being responsive to customer needs and regularly updating the platform to discuss customer and legal requirements in minimal time for their customers. It's also advantageous that we can accept payments in a variety of currencies, and our clients prefer to pay in the local currency rather than USD.

What do you dislike most about this product?

When looking for a transaction "by the last four digits of a bank card," there are occasionally issues. It takes a long time to load and frequently returns an error when you try to search. Additionally, more work must be done to improve payment fraud prevention. The safety net is now in place, but it is only adequate.

What recommendations would you give to someone considering this product?

It's fantastic, however, keep in mind that if you're also looking for an appropriate affiliate setup, you'll need to use Impact Radius' partner dashboard. This adds to the clutter when all of your e-commerce and affiliates should be managed in one location. The fast springs platform is something you should try.

Pros

  • Helps Innovate
  • Effective Service
  • Caring
  • Respectful

David K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Tool for online business with easy & efficient

Likeliness to Recommend

8 /10

What differentiates FastSpring from other similar products?

I've been selling items online for a long time. I used a few different payment processors, but I had a lot of issues. FastSpring was recommended to me by a friend, and I can now state that I made the right option. I've never had a problem because their customer service is excellent.

What is your favorite aspect of this product?

What I enjoy best about FastSpring is how they've simplified eCommerce for small businesses that only want to know about themselves and sell online. Regarding the quality and ease of use of the FastSpring platform, it has educated and helpful account managers and support employees, as well as an amazing team of engineers.

What do you dislike most about this product?

The redesigned dashboard's user interface. Perhaps it's because we're used to the old dashboard (which is still available), but they did relocate all of the previously available features to the new interface. As a result, our move to the new dashboard was lengthy and perplexing.

What recommendations would you give to someone considering this product?

I strongly advise those who want to start or maintain an internet business to use FastSpring. Because I have used their services for many years, I am confident that you will not be dissatisfied. You will undoubtedly enjoy FastSpring. It's a fantastic tool for online companies.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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