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What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
99 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FastSpring?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payment Processing
Shopping Cart Management
Content Localization
Multi-Storefront
ERP Integration
Guided Selling
Catalog Management
Content Management
Order Management
Integrated Search
Reporting and Analytics
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
FastSpring Reviews
maggie h.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Give your customers the best experience.
Likeliness to Recommend
What differentiates FastSpring from other similar products?
They have been in the market for a very long time and have been able to prove themselves over the years. It is simple and reliable due to the FastSpring payment verification. They have an incredible support which quickly and easily solves all problems. In addition, it is quick and easy to use.
What is your favorite aspect of this product?
It is easy and secure to sell our apps with FasstSpring's payment checkout, hence our customers are happy with the smooth transaction procedures that FastSpring provides therefore, we have been able to retain them.
What do you dislike most about this product?
Its dashboard is quite outdated and could use some improvement. Other than that, it has been very efficient.
What recommendations would you give to someone considering this product?
FastSpring enables you to concentrate on you business growth while it handles the back office tasks such as taxes and subscriptions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Peter P.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Software that works for both B2B and B2C services
Likeliness to Recommend
What differentiates FastSpring from other similar products?
FastSpring supports any country and currency. Because of its quick reaction time, this tool has a massive edge over other digital monetary systems. Using FastSpring is a wise move that will pay you in the long run, both in terms of the service you get and the money you earn from the sales.
What is your favorite aspect of this product?
We've gotten around the problem of counterfeit payments, thanks to FastSpring. All our users can purchase our software through a safe and trusted method. Using the platform, we could personalize our store and get detailed sales figures. Customer care is also top-notch, responding quickly to any inquiries. They were pretty helpful in answering all of our queries about the platform's eCommerce features.
What do you dislike most about this product?
We have noticed that FastSpring is now paying more attention to big companies than small ones. Since we operate a small business, we do not get the same attention from FastSpring that does the more prominent companies. As regular FastSpring users, we were not pleased with the system's prejudice.
What recommendations would you give to someone considering this product?
With FastSpring, our company could do digital invoicing, which allowed us to streamline billing processes. Having the ability to personalize quotations was a game-changer for our company. Now, we can display the pricing details with no fuss and email marketing. Customer support is something everyone can rely on for business.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Bhawna A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Amazing Product
Likeliness to Recommend
What differentiates FastSpring from other similar products?
Through fast spring, it's become easy to do business User friendly interface
What is your favorite aspect of this product?
Easy categorisation of products
What do you dislike most about this product?
Nothing here is to dislike
What recommendations would you give to someone considering this product?
Highly recommended product for all the ecommerce organizations
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Effective Service
