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Expensify

Expensify

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Expensify
8.1 /10

What is Expensify?

Expensify helps more than 15 million people around the world track expenses, reimburse employees, manage corporate cards, send invoices, pay bills, and book travel. All at the speed of chat.

Company Details


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Awards & Recognition

Expensify won the following awards in the Expense Management category

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Expensify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Expensify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Expensify?

5% Negative
8% Neutral
87% Positive

Pros

  • Fair
  • Transparent
  • Altruistic
  • Performance Enhancing

Feature Ratings

Average 86

Expense Itemization

88

Expense Detail Tracking

88

Receipt Image Submission

87

Optical Character Recognition

87

Approval Workflow

85

Expense Policy Aware

85

Mobile App or Mobile Browser Support

84

Desktop Browser Support

84

Multi Currency

84

Single Sign-On (SSO)

82

Travel Profile

80

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

87

Breadth of Features

86

Ease of Implementation

85

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

83

Business Value Created

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

80

Ease of Data Integration

80

Expensify Videos

Expensify Reviews

Paul J.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Perfect Pathway for Managing Software

Likeliness to Recommend

9 /10

What differentiates Expensify from other similar products?

It stands at the top when compared to its alternative of the same domain to its user-friendly features. It has a simple interface and detailed reporting ways. It is capable to track and organize several expenses at the same time with accuracy and validity. It is a cloud-based expense management software.

What is your favorite aspect of this product?

One of the best things which I like most about it is its user-friendly interface. This software is easy to navigate and its initial setup is easy to fix. All the features included in it are very well-structured to make it pretty simple to access the tools we want. They also facilitate their user with mobile apps for their ease.

What do you dislike most about this product?

I don’t think there is anything that needs to be disliked or hated. I have nothing to complain about it. I love this app and even love to use it in my daily routine tasks related to the accounts. However, there is always a welcome for more or new advanced things.

What recommendations would you give to someone considering this product?

Expensify is an unbelievably easy-to-practice, user-friendly expense trailing and running system. It has an instinctive interface and lets us rapidly and effortlessly track and manage our expenditures. The reporting feature is also prodigious and styles it cool to create reports for our customers and other investors.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

Ederlyn S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

The expenses interface has multiple categorization

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

Massively user-friendly, even for absolute beginners. The interactive dashboard provides visual representation of numerous expense metrics

What is your favorite aspect of this product?

I can access my expense information directly from my smartphone. The process of recording receipts as expenses is entirely automated.

What do you dislike most about this product?

Its primary focus is expense management, so you may find other key reports you expect are not readily available.

What recommendations would you give to someone considering this product?

For the amount offered with the software, the pricing is highly affordable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dorothy R.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

An automated expense management solution for users

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

This customer service takes a lot of time to respond because it cannot provides the better reporting capabilities. Expensify product has been wonderful for our business companies because it is simple to use and very user friendly software.

What is your favorite aspect of this product?

The one thing that we use this software is that it has the great ability to track our expenses on the move rather than use a more manual process. Expensify application is easy to use and tracks expenses in real time. It also is great for international travel and it can allow to converting currencies for another country.

What do you dislike most about this product?

The one disadvantage about this software is that Expensify software helps us to pay bills and have all our communications in one platform but this product does not allow us to integrate other products at in one time. This customer service is non-existent because there is no phone number that we can call for support our customers and they have an automated program that answers all customer support emails but it takes a long time to get issues resolved.

What recommendations would you give to someone considering this product?

This software helps me keep track of the daily expenses and it helps me import the date and it is really quick and I can keep in order all my accounts. I would like to use Expensify application because it is more convenient way to track our expenses and also allow the best service to our customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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