Expensify Customer Reviews 2024

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Expensify

Composite Score

8.9 /10

CX Score

8.9 /10

67 Reviews Write a Review

What is Expensify?

Expensify is a simple way to manage your business expenses. Just snap a quick picture of the receipt with our App and it's completed. Expensify's SmartScan technology will read receipts and input all the information for you. Expensify can also automatically import expenses directly from your bank and credit card and generate an IRS guaranteed e-Receipt.

Company Details

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Awards & Recognition

Expensify won the following awards in the Expense Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

12 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

1 Top Rated Capabilities

3 Top Rated Features

2021

Expensify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Expensify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Expensify?

0% Negative

10% Neutral

90% Positive

Pros

Fair
Transparent
Altruistic
Performance Enhancing

Feature Ratings

Average 89

Optical Character Recognition

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Mobile App or Mobile Browser Support

Approval Workflow

Expense Itemization

Single Sign-On (SSO)

Desktop Browser Support

Multi Currency

Travel Profile

Vendor Capability Ratings

Average 87

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration

Expensify Reviews

Douglas S.

Role: Vendor Management
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

The best expense management solution in 2023.

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

It's the most user-friendly service available in the market today, super easy to implement. The integrations it offers is also huge plus, it connects to all major accounting services, so that all expenses are automatically carried over there. It connects to cards, bank accounts, and it offers many automations and customizations. 100% would recommend.

What is your favorite aspect of this product?

I'd say it's the 24h support offered in case I have questions, they have a live chat that responds to your issues. Very helpful.

What do you dislike most about this product?

Nothing! It's a very complete solution.

What recommendations would you give to someone considering this product?

You'll save your time and money by sticking with this service. Reliable and easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jonathan E.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

An automated expense management solution for users

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

This customer service takes a lot of time to respond because it cannot provides the better reporting capabilities. Expensify product has been wonderful for our business companies because it is simple to use and very user friendly software.

What is your favorite aspect of this product?

The one thing that we use this software is that it has the great ability to track our expenses on the move rather than use a more manual process. Expensify application is easy to use and tracks expenses in real time. It also is great for international travel and it can allow to converting currencies for another country.

What do you dislike most about this product?

The one disadvantage about this software is that Expensify software helps us to pay bills and have all our communications in one platform but this product does not allow us to integrate other products at in one time. This customer service is non-existent because there is no phone number that we can call for support our customers and they have an automated program that answers all customer support emails but it takes a long time to get issues resolved.

What recommendations would you give to someone considering this product?

This software helps me keep track of the daily expenses and it helps me import the date and it is really quick and I can keep in order all my accounts. I would like to use Expensify application because it is more convenient way to track our expenses and also allow the best service to our customers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joshua M.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Expensify Has Great and Reliable Features

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

The powerful and accurate features of Expensify have been making it a better tool than other expense management software. Expensify is simple to manage and reliable.

What is your favorite aspect of this product?

This is the most affordable expense management software that has been working well for us. Expensify is simple to implement and easy to use.

What do you dislike most about this product?

The features of this expense management software has all been amazing and excellent. I have zero dislikes for Expensify.

What recommendations would you give to someone considering this product?

I highly recommend Expensify. Expensify has been an amazing expense management software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Expensify

What is Expensify?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Expensify Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Expensify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Expensify Reviews

Douglas S.

The best expense management solution in 2023.

Likeliness to Recommend

Pros

Jonathan E.

An automated expense management solution for users

Likeliness to Recommend

Pros

Joshua M.

Expensify Has Great and Reliable Features

Likeliness to Recommend

Pros

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Feature Ratings

Optical Character Recognition

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Mobile App or Mobile Browser Support

Approval Workflow

Expense Itemization

Single Sign-On (SSO)

Desktop Browser Support

Multi Currency

Travel Profile

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

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Ease of Data Integration

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