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ESP

ESP CSR

Composite Score

7.6 /10

CX Score

7.8 /10

28 Reviews Write a Review

What is ESP CSR?

ESP is on a mission to make a positive impact for the planet by supporting organisations to embed sustainability into their performance. We help our customers to measure, monitor, report and reduce carbon emissions and utility expenditure with AI-powered, audit-ready carbon accounting and utility management software & services. CSR is our corporate carbon management solution, combining cutting-edge software supported by a world-class team of sustainability experts. Accurate, flexible, and auditable - CSR addresses the sustainability data needs of teams managing facilities with complex operational emission profiles and exacting reporting expectations.

Company Details

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Awards & Recognition

ESP CSR won the following awards in the Environmental, Social and Governance Reporting category

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0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

3 Top Rated Features

2023

ESP CSR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ESP CSR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

96 Plan to Renew

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ESP CSR?

7% Negative

21% Neutral

72% Positive

Pros

Respectful
Fair
Reliable
Effective Service

Feature Ratings

Average 72

Audit Trail

Central Data Repository

Role-Based Access

Reviews and Approvals

Version Control

Knowledge Base for Processes

Real Time Capabilities

Intelligent Alerts and Notifications

Full Scope 3

Automatic Data Collection

Automatic KPI Calculations, Conversions and Updates

Vendor Capability Ratings

Average 73

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

ESP CSR Reviews

Diane M.

Role: Consultant
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Intuative to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates ESP CSR from other similar products?

This is the only product I have used for sustainability data capture and we are happy with it.

What is your favorite aspect of this product?

Ease of usability

What do you dislike most about this product?

We lost continuity when customer support person changed, resulting in unintended flow on errors.

What recommendations would you give to someone considering this product?

You need to ensure your data sets are robust prior to using

Pros

Inspires Innovation
Caring
Respectful
Includes Product Enhancements

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Wish the reports were more customisable

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Role: Industry Specific Role
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Great service support but features disappoint

Likeliness to Recommend

5 /10

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Charges for Enhancements

How We Deliver

ESP CSR

What is ESP CSR?

Company Details

Need Assistance?

Awards & Recognition

ESP CSR Ratings

80 Likeliness to Recommend

96 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love ESP CSR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audit Trail View all previous activity including any recent edits and user access.

Central Data Repository Collection of stored data from existing databases merged into one location which can then be shared, analyzed or updated.

Role-Based Access Roles can be assigned to a user to be able to access and edit specific content or data on the web-server or within the actual application itself

Reviews and Approvals Supports internal data controls; defined workflows for how incoming data is screened, augmented, accepted, or rejected.

Version Control Tracking of document versions with each iteration of document changes.

Knowledge Base for Processes Task and Process management; serves as repository for internal sustainability and ESG practices helping to ensure knowledge continuity

Real Time Capabilities Ability to analytics and visualize data as soon as it becomes available in underline systems.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Full Scope 3 Multiple options for collecting data from upstream and downstream value chain partners; adapts to supplier provided files or options for survey responses

Automatic Data Collection Ability to automate data flows and collect responses from multiple sources at specified intervals and is checked against acceptance criteria.

Automatic KPI Calculations, Conversions and Updates Company specific metrics can be automatically calculated, converted and tracked.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

ESP CSR Reviews

Diane M.

Intuative to use, but a bit pricey

Likeliness to Recommend

Pros

Wish the reports were more customisable

Likeliness to Recommend

Pros

Great service support but features disappoint

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Audit Trail

Central Data Repository

Role-Based Access

Reviews and Approvals

Version Control

Knowledge Base for Processes

Real Time Capabilities

Intelligent Alerts and Notifications

Full Scope 3

Automatic Data Collection

Automatic KPI Calculations, Conversions and Updates

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features