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Eracent

Eracent IT Management Center

Composite Score

7.6 /10

CX Score

7.9 /10

7 Reviews Write a Review

What is Eracent IT Management Center?

The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.

Company Details

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Eracent IT Management Center Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

88 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Eracent IT Management Center?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 79

License Management

Renewal Management

Compliance Reporting

Real-Time Reporting

Task and Alert Automation

Price Benchmarking

Integrations

Application Utilization

Contract Management

Vendor Management

App Store

Vendor Capability Ratings

Average 77

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Implementation

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Also Featured in...

IT Asset Management - Enterprise

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Software Asset Management

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View Eracent IT Management Center in this category (opens in a new tab)

Eracent IT Management Center Reviews

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2025

Eracent Review

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Effective Service
Saves Time
Fair

Samson O.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

I’m always pleased using the software

Likeliness to Recommend

8 /10

What differentiates Eracent IT Management Center from other similar products?

It’s simple usability

What is your favorite aspect of this product?

Its seamless operation

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

It makes everything easy and it’s reliable

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Effective Service

Tiago C.

Role: Operations
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

ease and price

Likeliness to Recommend

8 /10

What differentiates Eracent IT Management Center from other similar products?

Eracent is pleased to announce the release of IT Management Center™ (ITMC) version 10.2.15. This version enhances Eracent’s Software Asset Management (SAM) functionality, expands Discovery coverage and improves product usability.

What is your favorite aspect of this product?

technology and ease

What do you dislike most about this product?

ease and price

What recommendations would you give to someone considering this product?

Yes I would recommend it to all my friends

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

How We Deliver

Eracent IT Management Center

What is Eracent IT Management Center?

Company Details

Need Assistance?

Eracent IT Management Center Ratings

91 Likeliness to Recommend

88 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Eracent IT Management Center?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

IT Asset Management - Enterprise

Software Asset Management

Eracent IT Management Center Reviews

Eracent Review

Likeliness to Recommend

Pros

Samson O.

I’m always pleased using the software

Likeliness to Recommend

Pros

Tiago C.

ease and price

Likeliness to Recommend

Pros

Title

Feature Ratings

License Management

Renewal Management

Compliance Reporting

Real-Time Reporting

Task and Alert Automation

Price Benchmarking

Integrations

Application Utilization

Contract Management

Vendor Management

App Store

Vendor Capability Ratings

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Implementation

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features