
What is Emplifi Social Marketing Cloud?
From managing a multi-channel strategy to analyzing trends and optimizing performance, Emplifi’s social media marketing tools will enable your brand to amplify meaningful experiences at scale. Deliver authentic content at scale and boost engagement across your social media channels with best-in-class social media management tools and AI-powered capabilities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
Up
1
Since last award
82 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 94%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Emplifi Social Marketing Cloud?
Pros
- Performance Enhancing
- Effective Service
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Visualization
Social Media Channel Integration Outbound
Social Media Channel Integration Inbound
Social Response Management
Campaign Execution
Social Post Archival
Trend Analysis
Social Moderation and Workflow Management
Social Asset Management
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Emplifi Social Marketing Cloud Reviews
Natasha J.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2023
It the best Social media management app.
Likeliness to Recommend
What differentiates Emplifi Social Marketing Cloud from other similar products?
Emplifi Social Marketing Cloud is different from other products because it allows brands to relate, communicate, build and adapt to the dynamic world of social media so they can amplify memorable experiences across their entire social presence.
What is your favorite aspect of this product?
My favorite aspect about Emplifi Social Marketing Cloud is that it unifies all the tools to a global enterprise needs to succeed on social media.
What do you dislike most about this product?
Emplifi Social Marketing Cloud has no dislikeable features.
What recommendations would you give to someone considering this product?
My recommendations concerning Emplifi Social Marketing Cloud would be that it changes and maintains how people behave.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Client Friendly Policies
Eva M.
- Role: Finance
- Industry: Media
- Involvement: End User of Application
Submitted Jul 2023
A bit pricey but good .
Likeliness to Recommend
What differentiates Emplifi Social Marketing Cloud from other similar products?
Emplifi Social Marketing Cloud allows brands to relate , communicate, build and adapt to the dynamic world of social media so they can amplify memorable experiences across their entire social presence
What is your favorite aspect of this product?
My favorite aspect about Emplifi Social Marketing Cloud is that it changes and maintains how people behave.
What do you dislike most about this product?
There is nothing to dislike about Emplifi Social Marketing Cloud.
What recommendations would you give to someone considering this product?
I would recommend Emplifi Social Marketing Cloud because it unifies all the tools a global enterprise needs to succeed on social media.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nayeli G.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jun 2023
Great platform for big group community management.
Likeliness to Recommend
What differentiates Emplifi Social Marketing Cloud from other similar products?
I think it's customer experience. The Sentiment section in the post and comments is the best part of the platform, in my experience.
What is your favorite aspect of this product?
Is really user-friendly. It has many features and filters that allow you to work faster.
What do you dislike most about this product?
Not sure what I dislike.
What recommendations would you give to someone considering this product?
Explore the demo, make every question before purchase. Make sure it is the right platform for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing