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Emplifi Social Marketing Cloud Logo
Emplifi Social Marketing Cloud Logo
Emplifi

Emplifi Social Marketing Cloud

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Emplifi Social Marketing Cloud
8.1 /10

What is Emplifi Social Marketing Cloud?

From managing a multi-channel strategy to analyzing trends and optimizing performance, Emplifi’s social media marketing tools will enable your brand to amplify meaningful experiences at scale. Deliver authentic content at scale and boost engagement across your social media channels with best-in-class social media management tools and AI-powered capabilities.

Company Details


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Awards & Recognition

Emplifi Social Marketing Cloud won the following awards in the Social Media Management - Enterprise category

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Emplifi Social Marketing Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Emplifi Social Marketing Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

Up 1
Since last award

82 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
94%
Strategy & Innovation:
94%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Emplifi Social Marketing Cloud?

Chart

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0% Negative
2% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Effective Service
  • Saves Time
  • Respectful

Feature Ratings

Average 86

Dashboards and Visualization

89

Social Media Channel Integration Outbound

88

Social Media Channel Integration Inbound

88

Social Response Management

88

Campaign Execution

87

Social Post Archival

87

Trend Analysis

86

Social Moderation and Workflow Management

86

Social Asset Management

85

Sentiment Analysis

82

Contextual Analysis

81

Vendor Capability Ratings

Average 85

Breadth of Features

89

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

87

Ease of Data Integration

85

Vendor Support

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Ease of Customization

82

Availability and Quality of Training

82

Emplifi Social Marketing Cloud Reviews

Natasha J.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

It the best Social media management app.

Likeliness to Recommend

10 /10

What differentiates Emplifi Social Marketing Cloud from other similar products?

Emplifi Social Marketing Cloud is different from other products because it allows brands to relate, communicate, build and adapt to the dynamic world of social media so they can amplify memorable experiences across their entire social presence.

What is your favorite aspect of this product?

My favorite aspect about Emplifi Social Marketing Cloud is that it unifies all the tools to a global enterprise needs to succeed on social media.

What do you dislike most about this product?

Emplifi Social Marketing Cloud has no dislikeable features.

What recommendations would you give to someone considering this product?

My recommendations concerning Emplifi Social Marketing Cloud would be that it changes and maintains how people behave.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Client Friendly Policies

Eva M.

  • Role: Finance
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

A bit pricey but good .

Likeliness to Recommend

10 /10

What differentiates Emplifi Social Marketing Cloud from other similar products?

Emplifi Social Marketing Cloud allows brands to relate , communicate, build and adapt to the dynamic world of social media so they can amplify memorable experiences across their entire social presence

What is your favorite aspect of this product?

My favorite aspect about Emplifi Social Marketing Cloud is that it changes and maintains how people behave.

What do you dislike most about this product?

There is nothing to dislike about Emplifi Social Marketing Cloud.

What recommendations would you give to someone considering this product?

I would recommend Emplifi Social Marketing Cloud because it unifies all the tools a global enterprise needs to succeed on social media.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nayeli G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Great platform for big group community management.

Likeliness to Recommend

10 /10

What differentiates Emplifi Social Marketing Cloud from other similar products?

I think it's customer experience. The Sentiment section in the post and comments is the best part of the platform, in my experience.

What is your favorite aspect of this product?

Is really user-friendly. It has many features and filters that allow you to work faster.

What do you dislike most about this product?

Not sure what I dislike.

What recommendations would you give to someone considering this product?

Explore the demo, make every question before purchase. Make sure it is the right platform for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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