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eG Innovations

eG Enterprise

Composite Score

8.0 /10

CX Score

8.4 /10

36 Reviews Write a Review

What is eG Enterprise?

eG Enterprise is a total performance management solution that provides automated monitoring, diagnosis, and reporting to troubleshoot application slowdowns, user experience issues, network outages, virtualization bottlenecks, server failures, storage hotspots, and more. eG Enterprise uses a combination of agent-based and agentless approach to monitor the health and performance of the entire IT infrastructure from application code to bare metal across physical, virtual and cloud, and hybrid IT environments.

Company Details

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Awards & Recognition

eG Enterprise won the following awards in the Application Performance Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

eG Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eG Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eG Enterprise?

4% Negative

2% Neutral

94% Positive

Pros

Friendly Negotiation
Trustworthy
Efficient Service
Caring

Feature Ratings

Average 81

Real User Monitoring

Server Monitoring

Cloud/On-Prem/Hybrid Deployment

Application Metric Reporting

Synthetic Monitoring (RUM)

Scalability

Error Reporting

Code Performance Monitoring

Enterprise Cloud Platform Support

Non-Commodity Operating Systems

Application Discovery

Vendor Capability Ratings

Average 79

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

eG Enterprise Reviews

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Fantastic support but needs more Cloud integration

Likeliness to Recommend

9 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Robert S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

eG delivers excellent business value!

Likeliness to Recommend

10 /10

What differentiates eG Enterprise from other similar products?

eG is very fast and easy to setup. You get meaningful, actionable metrics in 24 hours. Root cause analysis and excellent correlational analysis out of the box. It delivers unmatched insight and visibility compared to other products twice the price. I have used eG to manage two different cloud platforms for 20 yrs and I would not hesitate to highly recommend the product, the people and the company.

What is your favorite aspect of this product?

My favorite part of eG is the deep rich metrics that you get right out of the box with very little configuration required. Up and running very quickly with meaningful and actionable reports built in.

What do you dislike most about this product?

Some of the user interface requires practice.

What recommendations would you give to someone considering this product?

Take advantage of a free trial. eG is very non-intrusive and will not impact your current production environment. In 24-48 hrs you will see just how good it is. I had severe Citrix and server performance issues that none of my 15 engineers could find. The business model was at risk because we couldn't properly scale. eG found the root cause in 24-48 hrs. A simple disk cache setting that allowed us to double user density.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kartik D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Good Monitoring Tool for Indepth reporting

Likeliness to Recommend

8 /10

What differentiates eG Enterprise from other similar products?

different option to setup various reports from the resources

What is your favorite aspect of this product?

Integration with Cloud

What do you dislike most about this product?

Need to be slightly user friendly

What recommendations would you give to someone considering this product?

Make full use of this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

eG Enterprise

What is eG Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

eG Enterprise Ratings

89 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love eG Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Code Performance Monitoring Tracking application performance at the code-base level.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

eG Enterprise Reviews

Fantastic support but needs more Cloud integration

Likeliness to Recommend

Pros

Robert S.

eG delivers excellent business value!

Likeliness to Recommend

Pros

Kartik D.

Good Monitoring Tool for Indepth reporting

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Real User Monitoring

Server Monitoring

Cloud/On-Prem/Hybrid Deployment

Application Metric Reporting

Synthetic Monitoring (RUM)

Scalability

Error Reporting

Code Performance Monitoring

Enterprise Cloud Platform Support

Non-Commodity Operating Systems

Application Discovery

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization