What is EB AIDA?
Give your customers an amazing user experience with technology that understands their queries, processes the information within context and automatically resolves requests, like returning an article and creating a new order
Company Details
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Get AssistanceEB AIDA Ratings
Real user data aggregated to summarize the product performance and customer experience.
92 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love EB AIDA?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Scheduled Availability
Wayfinding
Application Programming Interface
Natural Language Processing
Personalized Service
Leads Generation
Knowledgebase
Learning and Adaptability
Voice or Text Input
Integration With CRM
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Ease of Customization
Ease of Data Integration
EB AIDA Reviews
Yoelle v.
- Role: Consultant
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Very good support and integration!
Likeliness to Recommend
What differentiates EB AIDA from other similar products?
The personal approach and willingness to improve with your business. They are very open to see possibilities and see where you can improve or how you can use their product best.
What is your favorite aspect of this product?
It takes away a lot of general questions in customer support teams.
What do you dislike most about this product?
The maintenance is still constant but needed in order to improve the product.
What recommendations would you give to someone considering this product?
It takes away a lot of the effort of customer services, the maintenance of the product doesn't way to the effort it takes away due to the implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hemalakshmi B.
- Role: C-Level
- Industry: Insurance
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2021
Ease of integrations
Likeliness to Recommend
What differentiates EB AIDA from other similar products?
Ease of use
What is your favorite aspect of this product?
Functionalities & support
What do you dislike most about this product?
Nothing at all!
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing