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Dynatrace

Dynatrace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Dynatrace
9.0 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the Application Performance Management - Enterprise category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

2% Negative
1% Neutral
97% Positive

Pros

  • Inspires Innovation
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 86

Error Reporting

87

Transaction Request Performance

87

Application Request Tracing

87

Real User Monitoring

86

Dependency Tracking

85

Synthetic Monitoring (RUM)

85

Application Metric Reporting

85

Application Discovery

85

Code Performance Monitoring

85

Enterprise Cloud Platform Support

85

Domain-Agnostic AI/ML

84

Vendor Capability Ratings

Average 83

Breadth of Features

87

Product Strategy and Rate of Improvement

85

Business Value Created

85

Availability and Quality of Training

84

Ease of Implementation

83

Vendor Support

83

Quality of Features

82

Ease of IT Administration

81

Ease of Customization

81

Ease of Data Integration

81

Usability and Intuitiveness

79

Dynatrace Reviews

Eric H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Excellent monitoring tool with security services.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

We utilize Dynatrace mostly for service management and operations of critical systems and infrastructure. It has been a fantastic tool in this regard, assisting us in improving the entire client experience. In this regard, the investment provided us with significant commercial benefit. It suited the visualization and troubleshooting demands of our operations staff, resulting in enhanced compliance with our service level agreements with our customers. We employ the monitoring infrastructure, network components, virtual machines, applications and services, and many other components linked with the application.

What is your favorite aspect of this product?

Dynatrace is a good monitoring tool that is easy to use, feature rich, and has various plugins, can interface with any 3rd party component, and can develop your own plugin and deploy to Active gate. The end-to-end view throughout the full stack provided by Dynatrace monitoring allows for faster resolution and broader visibility. You also have excellent vision, which allows you to identify problem regions quickly and take preemptive action in places that are beginning to appear unhealthy.

What do you dislike most about this product?

Dynatrace provides all of the features of a conventional monitoring tool. Except for the fact that it consumes network bandwidth and is difficult to connect the custom plugin with the rest of the third-party tools, all of the features are excellent.

What recommendations would you give to someone considering this product?

To keep up with the speed of technology and fulfill consumer demand, all IT firms must have monitoring and security in place. The Dynatrace utility makes the developer's life simpler by giving information about the program that can be used to enhance it. Our recommendation is to simply try it out, possibly starting with one workload and then extending to more and more workloads.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Great product.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Clarissa S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Dynatrace is excellent for monitoring our company

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

This is the greatest solution currently available for keeping tabs on anything from servers and apps to hosts. The mistake reporting and monitoring system that uses AI is remarkable, and it's a breeze to set up.

What is your favorite aspect of this product?

The end-to-end view across the stack provided by Dynatrace monitoring is the best feature since it shortens the time it takes to find a solution and provides greater insight. It has outstanding visualization for seeing trouble spots immediately and for taking preventative action in developing issue regions. The built-in AI is also highly advanced and helpful in isolating the source of issues. When we've had queries regarding the service, the customer service crew has been quick to respond. They shown extraordinary patience as we introduced new workloads and explored configuration possibilities.

What do you dislike most about this product?

When it came to making the boards, sorting through the options, and using them with queries, I found the whole process to be somewhat convoluted.

What recommendations would you give to someone considering this product?

Overall, it's a great tool, and it may be the only one that ever gets you somewhere. If asked, I will gladly suggest her to anybody. With Dynatrace, it is easier and cheaper to monitor applications and production.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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