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Dynatrace

Dynatrace

Composite Score
8.4 /10
CX Score
8.7 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the AIOps category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Analyze Activity Data

89

Problem Management Automation

88

Performance & Capacity Management Automation

88

Analyze Discovery Data

87

Event & Alert Management Automation

87

Data Visualization

85

Explainable and Trainable Algorithms

85

Incident Management Automation

84

Machine Learning

82

Operational Task Automation

82

Security Operations Automation

81

Vendor Capability Ratings

Average 83

Breadth of Features

88

Quality of Features

86

Ease of Implementation

85

Business Value Created

85

Ease of Data Integration

83

Availability and Quality of Training

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

80

Ease of Customization

77

Dynatrace Reviews

Rick R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2025

‎Dynatrace makes monitoring effortless

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

‎The platform’s cloud monitoring supports multiple providers, making hybrid environments easy to manage. Dynatrace allows customizable dashboards tailored to specific teams or project requirements. What I like, it provides clear incident timelines, making it easier to track problem resolution. The platform’s AI-driven AIOps approach makes monitoring smarter, faster, and more actionable overall.

What is your favorite aspect of this product?

‎The AI-driven root cause analysis quickly identifies problems, saving hours of troubleshooting time. I appreciate the detailed transaction tracing that shows where errors occur in complex applications. The platform reduces alert fatigue by grouping related incidents intelligently for quicker response. Dynatrace reduces downtime through predictive analytics and proactive problem resolution.

What do you dislike most about this product?

‎Dynatrace is a powerful, well-designed AIOps platform. So there is nothing to mention as a drawback so far.

What recommendations would you give to someone considering this product?

I recommend Dynatrace for proactive monitoring that minimizes downtime and enhances user satisfaction.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Austin W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Instant actions with intelligent insights

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

I would say that the unified observability approach, the synthetic monitoring feature, the simplicity of the interface, and overall, the way we monitor, manage, and optimize our digital architecture.

What is your favorite aspect of this product?

The platform has made it quite easy for me by automatically correlating measures, logs, and tracks for a bigger picture. We are enabled to deploy Dynatrace across cloud, hybrid, and on-premises environments. Along with this, we can also examine data all the way from business transactions to individual processes.

What do you dislike most about this product?

I had a problem while integrating some systems. Also, the reporting feature wasn't customizable as I thought it would be.

What recommendations would you give to someone considering this product?

By setting up anomaly detection rules, you would be able to catch signs of performance degradation at an early stage before they have any impact on the system.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Shannon G.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

AI-Driven Observability with Real Intelligence

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace AIOps is a market-leading solution that leverages advanced AI and automation to power observability across dynamic environments such as spanning applications, infrastructure, and cloud-native services. Its AI engine is broadly admired for delivering precise, automatic root cause identification, all within seconds.

What is your favorite aspect of this product?

The way Dynatrace automatically builds a real-time visual map of all applications, services, dependencies, and cloud components is commendable. It also provides end-to-end visibility across infrastructure, applications, logs, networks, and cloud services, all from one platform. Instead of being overwhelmed with hundreds of alerts, it intelligently groups related issues under a single, actionable problem. I like the way its customer support delivers efficient support and a friendly environment.

What do you dislike most about this product?

I praise its automation and observability depth. However, some zones need little upgrading in functioning. Otherwise, it is a comprehensive software. It delivers exceptional ROI through reduced downtime, faster root cause analysis, and automation, making the investment worthwhile.

What recommendations would you give to someone considering this product?

Treat Dynatrace as more than a monitoring tool. When integrated deeply into your DevOps and ITSM workflows, it becomes a nerve center for intelligent, automated operations. With growing working environments, access roles and data exposure must evolve.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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