What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Marketing Workflow Management
Marketing Analytics
Email Marketing Automation
Marketing Asset Management
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Dynamics 365 Customer Insights Reviews
Jose B.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Mar 2023
A very versatile tool
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
We can say that this tool is different from others because it provides excellent information about the crm and how it works perfectly, in addition to the fact that its user interface is very good and that you can also use various channels such as email push notifications among others.
What is your favorite aspect of this product?
What I like most about this tool is that it can be perfectly integrated with other Microsoft applications, such as Microsoft Teams, Dynamics 365 Sales, among others, and another aspect that I like is that dashboards can be customized more efficiently, as well that your dropdown menu is well organized.
What do you dislike most about this product?
In my personal opinion, we have not found fault with this tool, rather we can say that it is an excellent product because up to now we have not found fault with it and it works perfectly for us.
What recommendations would you give to someone considering this product?
One of the reasons why we can recommend this tool is because it allows you to manage business functions efficiently.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Sakshi S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Improve employee and customer exp with automation
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The efficiency has been increased with minimal costs
What is your favorite aspect of this product?
The consistency of sale process is very easily created and we can serve our customers in a better way
What do you dislike most about this product?
Nothing,this is the great product and I personally have great user experience
What recommendations would you give to someone considering this product?
Always recommend others to satisfy the customer requirements to the Fullest
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Oliver H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Trusted software after full try and test
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
We integrate our own legacy enterprise resource planning solution using Microsoft Dynamic 365. We discovered that Microsoft Dynamic 365 can be easily customized to meet our unique demands in the finance sector. The solution is used for project management, business intelligence reporting, and operations in sales and service.
What is your favorite aspect of this product?
Our weekly planning meetings benefit greatly from reporting in the platform because everyone can contribute and ensure that everyone is informed. It assists us in streamlining our processes and makes sure that all departments are aware of the overall picture of business operations. It has excellent reporting and a great ability to delve further into an entry.
What do you dislike most about this product?
Out of the box, it doesn't function. To make it function, advisors and specialists are needed. As a result, it is significantly more expensive to set up and operate than was initially planned. It is also quite challenging to import data from outdated systems into NAV.
What recommendations would you give to someone considering this product?
We can work with various currencies and convert any currency to local currency with ease. We can simply track resource expenditures and consumption thanks to NAV. All accounting processes are easily automated using NAV, which aids in month-end and year-end procedures. Additionally, it enables efficient management of inventories and bookkeeping without too many difficulties.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity