What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Marketing Workflow Management
Marketing Analytics
Email Marketing Automation
Marketing Asset Management
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Dynamics 365 Customer Insights Reviews
Anshul R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2023
Good product to use
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Advanced Reporting and Dashboards: Expand reporting capabilities to include more advanced data visualization options, predictive analytics, and customizable dashboards. E-commerce Integration: Make it easier for businesses with e-commerce operations to connect their online stores to Sales Cloud for unified customer data and order management. Advanced Sales Forecasting: Improve the accuracy of sales forecasting by incorporating external market data, economic indicators, and other relevant factors.
What is your favorite aspect of this product?
Multi-Language and Localization Support
What do you dislike most about this product?
nothing much to dislike other than pricing a lil bit higher
What recommendations would you give to someone considering this product?
Review every feature first then decide also compare with other product
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Cons
- Less Performance Enhancing
Silvia D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2023
"It is used to make marketing simple and easy."
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
One of the great features of Microsoft Dynamics 365 is the likelihood of communication among the clients and users. It is very user-friendly tool. The interface of Microsoft Dynamics 365 makes it simple to record negotiations. It permits thorough segmented advertising lists, personalized email layouts, and management of subscription.
What is your favorite aspect of this product?
Generally, it provides an excellent interaction with different Dynamics items. It particularly helps us in setting up email marketing with different templates. Microsoft Dynamics 365 Marketing is highly appropriate for circumstances where a company have to deal with the client data that it has collected and share everything across the whole organization, so it is integrated and incorporated.
What do you dislike most about this product?
For forms, Microsoft doesn't offer HTML. They give a div that requires to be verified and you can actually feel the pain at this point. They give no canned option if you want to unsubscribe.
What recommendations would you give to someone considering this product?
You can find all the inventory frameworks in a single place. Recommended
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Caring
Shadrach M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Great Product, though a bit pricey
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Innovation, ease of Implementation and ease of Integration like D365 sales, AX and customer service.
What is your favorite aspect of this product?
Real time marketing
What do you dislike most about this product?
The design of the marketing/subscription list, users should be provided with varieties of methods to include list member. The current method allows adding one at a time, making it slow and exhausting when creating a list with multiple members.
What recommendations would you give to someone considering this product?
It's a great enterprise for your marketing team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing