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Dynamics 365 Customer Insights Logo
Dynamics 365 Customer Insights Logo
Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Dynamics 365 Customer Insights
8.0 /10

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details


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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Marketing Platforms - Enterprise category

Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

1% Negative
11% Neutral
88% Positive

Pros

  • Respectful
  • Security Protects
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 84

Advanced Campaign Management

87

Marketing Operations Management

86

Marketing Workflow Management

85

Marketing Analytics

85

Email Marketing Automation

84

Marketing Asset Management

83

Advanced Data Segmentation

83

Community Marketing Management

82

Multi Channel Integration

82

Social Media Marketing Management

78

Mobile Marketing Management

76

Vendor Capability Ratings

Average 81

Business Value Created

86

Ease of Implementation

84

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

84

Ease of Data Integration

83

Ease of Customization

83

Quality of Features

81

Breadth of Features

79

Availability and Quality of Training

79

Ease of IT Administration

78

Vendor Support

77

Dynamics 365 Customer Insights Reviews

Allan M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Great customer relation management tool

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Unlike other similar products, Microsoft Dynamics 365 for Marketing it is easy to customize to meet your needs.

What is your favorite aspect of this product?

My favorite aspect of this product is reporting functionality that helps you create the reports that you require without much struggle.

What do you dislike most about this product?

There is nothing I hate about this product since it served my needs well.

What recommendations would you give to someone considering this product?

I would recommend this product to businesses dealing with customer relations as it a good customer relation management tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ami M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Easy to use, user friendly and intuitive.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

I can't say because I've not used a similar product and I was not with the company when this was researched and implemented.

What is your favorite aspect of this product?

I like that its interface and core commands are intuitive and similar to other 365 products. It also integrates well with our existing software and systems because we primarily use 365 products.

What do you dislike most about this product?

I do wish the reporting was a bit easier to customize with this product. Its my favorite thing about other 365 based programs that we use, but I find it to be lacking in this one. However, I did only recently start using this, so I intend to contact tech support/customer service to get some guidance.

What recommendations would you give to someone considering this product?

As with any new product, make sure you compare the available options fairly and ensure that its compatible with existing servers and software. I'd recommend this mostly to existing 365 users looking to expand their use of the Microsoft product suite to enhance their business.

Pros

  • Efficient Service
  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product

Sophia J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2020

Marketing Automation with Microsoft

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

The differences are very noticeable, I consider Microsoft Marketing as an option for small, medium and large companies, compared to hubspot is not much are expensive platforms that provide the best for an effective marketing automation process, from managing customers, bring new prospects, manage advertising campaigns within the cloud and social networks.

What is your favorite aspect of this product?

I like to make advertising campaigns quickly, with the configurable templates of this program I can create fabulous campaigns that I then send massively through the networks and by email, which I can manage within my dashboard in a quite advanced way.

What do you dislike most about this product?

I like everything about this program, the only thing is that to begin with it is too expensive, it should lower its acquisition fees so that customers can test its benefits more easily, although everything bad is overshadowed by its features and programs that make it undoubtedly good.

What recommendations would you give to someone considering this product?

you can adapt the marketing according to your business priorities, you can create and identify what kind of benefits you want from this program and adapt it to your work needs, make mass emails and have a list of customers that will always be available for work done.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy